Development of Conflict Resolution Training Using the WhatsApp Application to Improve the Conflict Management Skills of Youth Organization

Indrayati, Ani Sri; Ansori, Ansori; Widiastuti, Novi

doi:10.22437/teknopedagogi.v16i1.53518

Open access Journal

Development of Conflict Resolution Training Using the WhatsApp Application to Improve the Conflict Management Skills of Youth Organization

Tekno - Pedagogi : Jurnal Teknologi Pendidikan · Vol. 16 No. 1 (2026) · pp. 209–222

DOI: 10.22437/teknopedagogi.v16i1.53518
ISSN: 2715-7415, 2088-205X
Published: 2026-02-24
Publisher: Program Magister Teknologi Pendidikan Universitas Jambi
Language: en
License: creativecommons.org/licenses/by/4.0

Abstract

This study aims to develop a conflict resolution training model assisted by the WhatsApp application to improve the conflict management skills of Karang Taruna members in Majalengka Regency. The method used is Research and Development (R&D) adapted from Borg & Gall with eight stages and involving 42 Karang Taruna members but effectiveness was tested on 20 participants during the final trial stage. Data were collected through interviews, expert validation, practicality questionnaires, and pre-test and post-test tests, then analyzed qualitatively descriptively and quantitatively using paired sample t-test assisted by SPSS. The results showed that the model was declared valid (categorized as feasible), practical based on the improvement of all indicators in limited and broad trials, and effective with a significant increase in pre-test to post-test scores (p < 0.05) and a medium N-Gain category (0.50). This improvement was influenced by the structured training design, the use of contextual case studies, reflective discussions based on WhatsApp groups, and flexible access that allowed for active and repeated participation. Participant responses ranged from good to excellent. The novelty of the study lies in the integration of WhatsApp as a systematic conflict resolution training medium within youth organizations. These findings confirm that WhatsApp has the potential to be an adaptive training medium for improving community-based conflict management competencies.

Keywords

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27 authors · 52 co-authorship links

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Co-author	Organisation	Joint articles
Tiffany Estherlita	Affiliation unknown	2
Agus Hasbi Noor	Affiliation unknown	1
Ririn Hunafa Lestari	Affiliation unknown	1
Prima Suci Rohmadheny	Affiliation unknown	1
Elih Sudiapermana	Affiliation unknown	1
Ihat Hatimah	Affiliation unknown	1
Asep Saepudin	Affiliation unknown	1
Nandang Rukanda	Affiliation unknown	1
Muhammad Andriyansyah	Affiliation unknown	1
Novian Halim	Affiliation unknown	1
Muhammad Iqbal Juliansyahzen	Affiliation unknown	1
Puja Sari Putri	Affiliation unknown	1
Reghina R. Syifaranie S.	Affiliation unknown	1
Anis Nurlaily	Affiliation unknown	1
Hafidz K. Jati	Affiliation unknown	1
Heru Setiawan	Affiliation unknown	1
Hairul Fauzi	Affiliation unknown	1
Nurini Aprilianda	Affiliation unknown	1
Febrianika Maharani	Affiliation unknown	1
Mahfud Mahfud	Affiliation unknown	1
Lailatul Qadariyah	Affiliation unknown	1
Heri Septya Kusuma	Affiliation unknown	1
Fikaputri Rohmatul Maula	Affiliation unknown	1
Muhammad Fuad Zain	Affiliation unknown	1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://online-journal.unja.ac.id/index.php/pedagogi/oai, first harvested 6 Nov 2026, last seen 8 Nov 2026.

Original metadata (oai_dc)

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	<dc:title xml:lang="en">Development of Conflict Resolution Training Using the WhatsApp Application to Improve the Conflict Management Skills of Youth Organization</dc:title>
	<dc:creator xml:lang="en">Indrayati, Ani Sri</dc:creator>
	<dc:creator xml:lang="en">Ansori, Ansori</dc:creator>
	<dc:creator xml:lang="en">Widiastuti, Novi</dc:creator>
	<dc:subject xml:lang="en">Conflict Management Skills</dc:subject>
	<dc:subject xml:lang="en">Conflict Resolution</dc:subject>
	<dc:subject xml:lang="en">Training Model</dc:subject>
	<dc:subject xml:lang="en">WhatsApp Application</dc:subject>
	<dc:subject xml:lang="en">Youth Organization</dc:subject>
	<dc:description xml:lang="en">This study aims to develop a conflict resolution training model assisted by the WhatsApp application to improve the conflict management skills of Karang Taruna members in Majalengka Regency. The method used is Research and Development (R&amp;amp;D) adapted from Borg &amp;amp; Gall with eight stages and involving 42 Karang Taruna members but effectiveness was tested on 20 participants during the final trial stage. Data were collected through interviews, expert validation, practicality questionnaires, and pre-test and post-test tests, then analyzed qualitatively descriptively and quantitatively using paired sample t-test assisted by SPSS. The results showed that the model was declared valid (categorized as feasible), practical based on the improvement of all indicators in limited and broad trials, and effective with a significant increase in pre-test to post-test scores (p &amp;lt; 0.05) and a medium N-Gain category (0.50). This improvement was influenced by the structured training design, the use of contextual case studies, reflective discussions based on WhatsApp groups, and flexible access that allowed for active and repeated participation. Participant responses ranged from good to excellent. The novelty of the study lies in the integration of WhatsApp as a systematic conflict resolution training medium within youth organizations. These findings confirm that WhatsApp has the potential to be an adaptive training medium for improving community-based conflict management competencies.</dc:description>
	<dc:publisher xml:lang="en">Program Magister Teknologi Pendidikan Universitas Jambi</dc:publisher>
	<dc:date>2026-02-24</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://online-journal.unja.ac.id/pedagogi/article/view/53518</dc:identifier>
	<dc:identifier>10.22437/teknopedagogi.v16i1.53518</dc:identifier>
	<dc:source xml:lang="en">Tekno - Pedagogi : Jurnal Teknologi Pendidikan; Vol. 16 No. 1 (2026): Tekno-Pedagogi; 209-222</dc:source>
	<dc:source>2715-7415</dc:source>
	<dc:source>2088-205X</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://online-journal.unja.ac.id/pedagogi/article/view/53518/24089</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Ani Sri Indrayati, Ansori Ansori, Novi Widiastuti; Adiarni Decintya Syafitri</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by/4.0</dc:rights>
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