Melola Discovery

← Melola Discovery

Akses terbuka Jurnal SINTA 1

CONSUMER SATISFACTION INDEX OF FAMILY PLANNING COUNSELORS’ PERFORMANCE IN WEST JAVA PROVINCE

Jurnal Biometrika dan Kependudukan · Vol. 13 No. 2 (2024) · hlm. 122–133

DOI
10.20473/jbk.v13i2.2024.122-133
ISSN
2540-8828, 2302-707X
Terbit
2024-11-06
Penerbit
Universitas Airlangga
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-nc-sa/4.0

Abstrak

Family planning counselors or Penyuluh Keluarga Berencana (PKB) are frontline implementers of the population, family planning, and family development program at the grassroots level. This study aims to know the consumer satisfaction index of the PKB performance of The National Population and Family Planning Board or Badan Kependudukan dan Keluarga Berencana (BKKBN) representative of West Java. The consumer satisfaction index was measured using the Permenpan RI (Regulation of the Minister for Administrative Reform and Bureaucratic Reform of the Republic of Indonesia) Number 14 (2017). The study method is descriptive comparative through a purposive sampling survey using a 9 Likert scale. Based on the study, it is shown that the consumer satisfaction index of the PKB performance in 2018 is 71,89, which is service quality category C, which means underperformance. Based on the service, the timing of service is the lowest index, as much as 0.29, and the average of 2.64. PKB does not utilize the time for counseling and post-service assistance well or tends to be slow. Out of 10 steps of PKB, only 2 indicators are measured as satisfactory, which is the formal figure approach and the monitoring and evaluation of the record and reporting (RR). Hence, it is recommended that the BKKBN to maintain the PKB performance through training and development continually, a guidelines book, and periodic training of the 10 PKB steps, as well as the mapping of the affordability to reach PKB service.

Kata kunci

Jaringan kolaborasi para penulis

34 penulis · 74 tautan kepenulisan bersama · 36 lintas organisasi

Arahkan kursor atau ketuk sebuah nama untuk menyorot rekan penulisnya. Klik dua kali untuk membuka halaman penulis.

  • Universitas Islam Negeri Ar-Raniry
  • Universitas Halu Oleo
  • National Research and Innovation Agency
  • Universitas Ahmad Dahlan
  • Universitas Islam Negeri Maulana Malik Ibrahim
  • Institut Agama Islam Negeri Langsa
  • Universitas Muhammadiyah Jakarta
  • Organisasi lain
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Fitrianingsih FitrianingsihUniversitas Halu Oleo1
Rahim AkaUniversitas Halu Oleo1
Harapin HafidUniversitas Halu Oleo1
Nur Santy AsminayaUniversitas Halu Oleo1
Rachmita Dewi S. TobaUniversitas Halu Oleo1
Asma Bio KimestriUniversitas Halu Oleo1
Fithriady IlyasUniversitas Islam Negeri Ar-Raniry1
Rina DesianaUniversitas Islam Negeri Ar-Raniry1
Veranica VeranicaUniversity of Indonesia1
Siti JamilatunUniversitas Ahmad Dahlan1
Aster RahayuUniversitas Ahmad Dahlan1
Nafira Alfi Zaini AmrillahUniversitas Ahmad Dahlan1
Uril BahruddinUniversitas Islam Negeri Maulana Malik Ibrahim1
Umar Abdul AzizUniversitas Islam Negeri Ar-Raniry1
Hamidatul LatifahUniversitas Islam Negeri Maulana Malik Ibrahim1
Wardahtul JannahUniversitas Islam Negeri Ar-Raniry1
Khairunnisa KhairunnisaUniversitas Islam Negeri Ar-Raniry1
Ainun MardhiahInstitut Agama Islam Negeri Langsa1
Husnul FikryNorth Sumatra Islamic University1
W SulaimanInstitut Agama Islam Negeri Langsa1
M YusufUniversitas Islam Negeri Ar-Raniry1
Marissa Grace HaqueUniversitas Muhammadiyah Jakarta1
Rizfaldi NasriUniversitas Muhammadiyah Jakarta1
I Nyoman Weda KusumaUdayana University1
Luh Gede SukardiasihMinistry of Population and Family Planning1
Tjuwati MakmurAfiliasi tidak diketahui1
Sari KistianaNational Research and Innovation Agency1
Desy Nuri FajarningtyasAfiliasi tidak diketahui1
Andhika Ajie BaskoroNational Research and Innovation Agency1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/JBK/oai, pertama di-harvest 9 Nov 2026, terakhir terlihat 9 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">CONSUMER SATISFACTION INDEX OF FAMILY PLANNING COUNSELORS’ PERFORMANCE IN WEST JAVA PROVINCE</dc:title>
	<dc:creator>Suhenda, Dadang </dc:creator>
	<dc:creator>Hutasoit, Evalina Franciska </dc:creator>
	<dc:creator>Ghani, Mochammad Wahyu</dc:creator>
	<dc:creator>Erti, Erti</dc:creator>
	<dc:creator>Nuraini, Nuraini</dc:creator>
	<dc:subject xml:lang="en-US">Performance consumer</dc:subject>
	<dc:subject xml:lang="en-US"> satisfactory index</dc:subject>
	<dc:subject xml:lang="en-US">PKB performance</dc:subject>
	<dc:description xml:lang="en-US">Family planning counselors or Penyuluh Keluarga Berencana (PKB) are frontline implementers of the population, family planning, and family development program at the grassroots level. This study aims to know the consumer satisfaction index of the PKB performance of  The National Population and Family Planning Board or Badan Kependudukan dan Keluarga Berencana (BKKBN) representative of West Java. The consumer satisfaction index was measured using the Permenpan RI (Regulation of the Minister for Administrative Reform and Bureaucratic Reform of the Republic of Indonesia) Number 14 (2017). The study method is descriptive comparative through a purposive sampling survey using a 9 Likert scale. Based on the study, it is shown that the consumer satisfaction index of the PKB performance in 2018 is 71,89, which is service quality category C, which means underperformance. Based on the service, the timing of service is the lowest index, as much as 0.29, and the average of 2.64. PKB does not utilize the time for counseling and post-service assistance well or tends to be slow. Out of 10 steps of PKB, only 2 indicators are measured as satisfactory, which is the formal figure approach and the monitoring and evaluation of the record and reporting (RR). Hence, it is recommended that the BKKBN to maintain the PKB performance through training and development continually, a guidelines book, and periodic training of the 10 PKB steps, as well as the mapping of the affordability to reach PKB service.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2024-11-06</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/JBK/article/view/54893</dc:identifier>
	<dc:identifier>10.20473/jbk.v13i2.2024.122-133</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Biometrika dan Kependudukan; Vol. 13 No. 2 (2024): JURNAL BIOMETRIKA DAN KEPENDUDUKAN; 122-133</dc:source>
	<dc:source>2540-8828</dc:source>
	<dc:source>2302-707X</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/JBK/article/view/54893/30371</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2024 Jurnal Biometrika dan Kependudukan (Journal of Biometrics and Population)</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by-nc-sa/4.0</dc:rights>
</oai_dc:dc>