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Strategi Peningkatan Mutu Pelayanan Keperawatan Berdasarkan Analisis Posisi Perilaku Caring Perawat dengan Jendela Pelanggan

Jurnal Ners · Vol. 6 No. 1 (2017) · hlm. 21–30

DOI
10.20473/jn.v6i1.3962
ISSN
2502-5791, 1858-3598
Terbit
2017-04-02
Penerbit
Universitas Airlangga
Bahasa
eng

Abstrak

Introduction: In this era of globalization and free market, demand from the society for adequate health care is increasing and encouraging hospitals to provide the best services. Better services require continuous and perfect planning in service quality improvement. The goal of this study was to find the development strategy to improve the quality of nursing care based on analysis of nurses caring behaviors position using customer window.Method: This study used 30 samples to assess input, proses and output. Research site was in Bhakti Rahayu hospital Surabaya for 1 month. Research instrument was questionnaire. Research data was used to determine optimum strategy of operational research approach using a simple dynamic program.Result: The result showed that the optimum strategy throught the line of affordable cuost – good fasilities – sufficient caring behavior – sufficient administrative – sufficient infrastructure – reliable human resources had the greates value of 70.Conclusion it can be cancluded that not all ideal line have a high value.

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  • Universitas Halu Oleo
  • Universitas Airlangga
  • Mulawarman University
  • Walailak University
  • McGill University
  • Diponegoro University
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Nursalam NursalamAfiliasi tidak diketahui4
Esti YunitasariAfiliasi tidak diketahui3
Ni Ketut Alit ArminiAfiliasi tidak diketahui3
Hanik Endang NihayatiAfiliasi tidak diketahui3
Mira TrihariniUniversitas Airlangga2
Zainal ArifinAfiliasi tidak diketahui2
Suyitno SuyitnoMulawarman University2
Muji SetiyoAfiliasi tidak diketahui2
Sumiman UduUniversitas Halu Oleo1
La Ode SahidinUniversitas Halu Oleo1
Rusdarti RusdartiAfiliasi tidak diketahui1
Kustiono KustionoAfiliasi tidak diketahui1
Mohammad AsikinAfiliasi tidak diketahui1
Sri MurliantiAfiliasi tidak diketahui1
Aji Qamara Dewi HakimAfiliasi tidak diketahui1
Henni SrianiAfiliasi tidak diketahui1
Nia Annisyatul KhusnaAfiliasi tidak diketahui1
Charles TabilangiAfiliasi tidak diketahui1
Moh. KhoiruddinAfiliasi tidak diketahui1
Budi WaluyoWalailak University1
addion nizoriAfiliasi tidak diketahui1
Sahrial SahrialAfiliasi tidak diketahui1
Hendrix Yulis SetyawanAfiliasi tidak diketahui1
Merlya MerlyaAfiliasi tidak diketahui1
Annisa'u ChoirunAfiliasi tidak diketahui1
AGUS PULUNG SASMITOMcGill University1
Priyo Adi SesotyoAfiliasi tidak diketahui1
Eqwar SaputraAfiliasi tidak diketahui1
Eko JuliantoAfiliasi tidak diketahui1
Elkana Bilak LopoAfiliasi tidak diketahui1
Dyah RahmawatiAfiliasi tidak diketahui1
Ali DjunaediAfiliasi tidak diketahui1
Bambang YuliantoAfiliasi tidak diketahui1
Ervia YudiatiDiponegoro University1
Adi SantosoAfiliasi tidak diketahui1
Chrisna Adhi SuryonoAfiliasi tidak diketahui1
Makhfudli MakhfudliAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) http://e-journal.unair.ac.id/index.php/JNERS/oai, pertama di-harvest 9 Nov 2026, terakhir terlihat 9 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Strategi Peningkatan Mutu Pelayanan Keperawatan Berdasarkan Analisis Posisi Perilaku Caring Perawat dengan Jendela Pelanggan</dc:title>
	<dc:creator>Widiharti, Widiharti</dc:creator>
	<dc:creator>Sunaryo, Sunaryo</dc:creator>
	<dc:creator>Purwaningsih, Purwaningsih</dc:creator>
	<dc:subject xml:lang="en-US">strategy</dc:subject>
	<dc:subject xml:lang="en-US">caring behavior</dc:subject>
	<dc:subject xml:lang="en-US">quality of service</dc:subject>
	<dc:description xml:lang="en-US">Introduction: In this era of globalization and free market, demand from the society for adequate health care is increasing and encouraging hospitals to provide the best services. Better services require continuous and perfect planning in service quality improvement. The goal of this study was to find the development strategy to improve the quality of nursing care based on analysis of nurses caring behaviors position using customer window.Method: This study used 30 samples to assess input, proses and output. Research site was in Bhakti Rahayu hospital Surabaya for 1 month. Research instrument was questionnaire. Research data was used to determine optimum strategy of operational research approach using a simple dynamic program.Result: The result showed that the optimum strategy throught the line of affordable cuost – good fasilities – sufficient caring behavior – sufficient administrative – sufficient infrastructure – reliable human resources had the greates value of 70.Conclusion it can be cancluded that not all ideal line have a high value.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2017-04-02</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/JNERS/article/view/3962</dc:identifier>
	<dc:identifier>10.20473/jn.v6i1.3962</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Ners; Vol. 6 No. 1 (2011): April 2011; 21-30</dc:source>
	<dc:source>2502-5791</dc:source>
	<dc:source>1858-3598</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/JNERS/article/view/3962/2675</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2017 Jurnal NERS</dc:rights>
</oai_dc:dc>