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The Role of Organizational Culture in Moderating Effect of Emotional Labor Strategies on Nursing Professionalism

Nurse Media Journal of Nursing · Vol. 12 No. 1 (2022) · hlm. 122–132

DOI
10.14710/nmjn.v12i1.35626
ISSN
2406-8799, 2087-7811
Terbit
2022-04-27
Penerbit
Department of Nursing, Faculty of Medicine, Universitas Diponegoro
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

Background: Emotional labor strategies are necessary for nurses to provide nursing care for society through friendliness, caring, and positive emotion. The results of a meta-analysis of emotional labor research have proven that previous studies focused more on the impact of deep and surface acting strategies only at the individual level of the nurses. This study emphasizes the impact of emotional labor strategies at the individual and organizational levels.Purpose: The study aimed to measure the effect of emotional labor strategy (surface and deep acting strategy) toward nursing professionalism mediated by organizational culture.Methods: This research design is a quantitative survey. The respondents were 124 hospital nurses recruited by accidental sampling technique. The instrument in this study used emotional labor, organizational culture, and nursing professionalism scale. The mediation model technique by Hayes’s PROCESS was used to analyse the data.Results: The result showed an indirect effect of the role of organizational culture in mediating deep acting strategy toward nursing professionalism (b=0.03, 95% CI [-0.00–0.94]). Nurses who displayed deep acting strategies to their patients indirectly affected professionalism through the mediation of organizational culture. However, the surface acting strategies did not show a significant effect on nursing professionalism (b=-0.02, 95% CI [-0.05–0.00]).Conclusion: Deep acting strategies indirectly affect nursing professionalism through organizational culture as a mediation variable compared to surface acting strategies. This study supports the control theory that emotional strategies implemented by nurses as organizational culture are a comparator to engage in nurse professionalism to provide healthcare. The deep acting strategies through organizational culture are essentially recommended for nurses in the hospital to improve their professionalism.

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  • State University of Makassar
  • Indonesia University of Education
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Rekan penulisOrganisasiArtikel bersama
Fitriani AyuState University of Makassar1
Lukman NadjamuddinState University of Makassar1
Nurul FauziyahState University of Makassar1
Abdul RahmatState University of Makassar1
Sufyani PrabawantoIndonesia University of Education1

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Sumber metadata: OAI-PMH (metadata jurnal) https://ejournal.undip.ac.id/index.php/medianers/oai, pertama di-harvest 10 Nov 2026, terakhir terlihat 10 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">The Role of Organizational Culture in Moderating Effect of Emotional Labor Strategies on Nursing Professionalism</dc:title>
	<dc:creator>Bakar, Resekiani Mas</dc:creator>
	<dc:creator>Khaerah, Yaumil</dc:creator>
	<dc:creator>Hidayati, Nurul</dc:creator>
	<dc:creator>Hamid, Andi Nasrawaty</dc:creator>
	<dc:subject xml:lang="en-US">Deep acting; nursing professionalism; organizational culture; surface acting</dc:subject>
	<dc:description xml:lang="en-US">Background: Emotional labor strategies are necessary for nurses to provide nursing care for society through friendliness, caring, and positive emotion. The results of a meta-analysis of emotional labor research have proven that previous studies focused more on the impact of deep and surface acting strategies only at the individual level of the nurses. This study emphasizes the impact of emotional labor strategies at the individual and organizational levels.Purpose: The study aimed to measure the effect of emotional labor strategy (surface and deep acting strategy) toward nursing professionalism mediated by organizational culture.Methods: This research design is a quantitative survey. The respondents were 124 hospital nurses recruited by accidental sampling technique. The instrument in this study used emotional labor, organizational culture, and nursing professionalism scale. The mediation model technique by Hayes’s PROCESS was used to analyse the data.Results: The result showed an indirect effect of the role of organizational culture in mediating deep acting strategy toward nursing professionalism (b=0.03, 95% CI [-0.00–0.94]). Nurses who displayed deep acting strategies to their patients indirectly affected professionalism through the mediation of organizational culture. However, the surface acting strategies did not show a significant effect on nursing professionalism (b=-0.02, 95% CI [-0.05–0.00]) .Conclusion: Deep acting strategies indirectly affect nursing professionalism through organizational culture as a mediation variable compared to surface acting strategies. This study supports the control theory that emotional strategies implemented by nurses as organizational culture are a comparator to engage in nurse professionalism to provide healthcare. The deep acting strategies through organizational culture are essentially recommended for nurses in the hospital to improve their professionalism.</dc:description>
	<dc:publisher xml:lang="en-US">Department of Nursing, Faculty of Medicine, Universitas Diponegoro</dc:publisher>
	<dc:date>2022-04-27</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ejournal.undip.ac.id/index.php/medianers/article/view/35626</dc:identifier>
	<dc:identifier>10.14710/nmjn.v12i1.35626</dc:identifier>
	<dc:source xml:lang="en-US">Nurse Media Journal of Nursing; Vol 12, No 1 (2022): (April 2022); 122-132</dc:source>
	<dc:source>2406-8799</dc:source>
	<dc:source>2087-7811</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ejournal.undip.ac.id/index.php/medianers/article/view/35626/21374</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Nurse Media Journal of Nursing</dc:rights>
	<dc:rights xml:lang="en-US">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>