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PENGARUH KUALITAS INFORMASI, KUALITAS SISTEM DAN KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA

Jurnal Manajemen, Bisnis dan Organisasi (JUMBO) · Vol. 4 No. 1 (2020) · pp. 29–38

DOI
10.33772/jumbo.v4i1.12325
ISSN
2502-4175
Published
2020-06-08
Publisher
Pascasarjana Universitas Halu Oleo
Language
eng

Abstract

This study aims to determine and analyze the effect of information quality, system quality and service quality on student satisfaction at the Faculty of Economics and Islamic Business, Muhammadiyah University, Kendari.The population in this study were FEBI UMK students totaling 510 people consisting of 2016 batch totaling 237 people and 2017 batch totaling 273 students. With 120 respondents. Hypothesis testing is done using SEM (Structural Equation Modeling) or Structural Equation Model with AMOS 4 program. The results showed that: Information quality has a significant effect on student satisfaction. The quality of the system has a negative and significant effect on student satisfaction. And Service Quality has a positive and significant effect on student satisfaction

Keywords

Collaboration network of the authors

40 authors · 182 co-authorship links · 1 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Muhammadiyah Kendari
  • Universitas Halu Oleo
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Yusuf YusufUniversitas Muhammadiyah Kendari3
Rahmat MadjidAffiliation unknown3
Juharsah JuharsahAffiliation unknown3
Asrip PuteraAffiliation unknown3
Murdjani KamaluddinAffiliation unknown3
Endro SukotjoAffiliation unknown3
Sinarwaty SinarwatyAffiliation unknown2
Nurwati NurwatiAffiliation unknown2
Nursaban RommyAffiliation unknown2
Hartini HartiniAffiliation unknown2
Nasrul NasrulUniversitas Halu Oleo2
Sudirman ZaidAffiliation unknown2
Wahyuniati HamidAffiliation unknown2
Patwayati PatwayatiAffiliation unknown2
Ferni WatiAffiliation unknown1
Muhamad Sunarno PurnamaAffiliation unknown1
Putriani MuchtarAffiliation unknown1
La Ode KaliminAffiliation unknown1
Siti Nur AisyahAffiliation unknown1
Eliyanti MokodompitAffiliation unknown1
Aidin Hudani AwasinombuAffiliation unknown1
Isalman IsalmanAffiliation unknown1
Wa Ode Vira SaltifaAffiliation unknown1
Ansir AnsirAffiliation unknown1
Retno Sefianty MajidAffiliation unknown1
Nurul IttaqullahAffiliation unknown1
Adhitya Al QadriAffiliation unknown1
Irmawati IrmawatiAffiliation unknown1
Fatimah FatimahAffiliation unknown1
Muhammad Rivan KohawanAffiliation unknown1
Rahmat Rialdy HasanAffiliation unknown1
Sinarwati SinarwatiAffiliation unknown1
Irma Sri WahyuniAffiliation unknown1
Valentinus AmstrongAffiliation unknown1
Adnan HakimAffiliation unknown1
La Ode AgusriantoAffiliation unknown1
Ayi SafitriAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/JUMBO/oai, first harvested 31 Okt 2026, last seen 31 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">PENGARUH KUALITAS INFORMASI, KUALITAS SISTEM DAN KUALITAS PELAYANAN  TERHADAP KEPUASAN MAHASISWA</dc:title>
	<dc:creator>Syahra, Syahra</dc:creator>
	<dc:creator>Palilati, Alida</dc:creator>
	<dc:creator>Yusuf, Hayat</dc:creator>
	<dc:subject xml:lang="en-US">Information qualitu, system quality, service quality, student satisfaction</dc:subject>
	<dc:description xml:lang="en-US">This study aims to determine and analyze the effect of information quality, system quality and service quality on student satisfaction at the Faculty of Economics and Islamic Business, Muhammadiyah University, Kendari.The population in this study were FEBI UMK students totaling 510 people consisting of 2016 batch totaling 237 people and 2017 batch totaling 273 students. With 120 respondents. Hypothesis testing is done using SEM (Structural Equation Modeling) or Structural Equation Model with AMOS 4 program. The results showed that: Information quality has a significant effect on student satisfaction. The quality of the system has a negative and significant effect on student satisfaction. And Service Quality has a positive and significant effect on student satisfaction</dc:description>
	<dc:publisher xml:lang="en-US">Pascasarjana Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2020-06-08</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/JUMBO/article/view/12325</dc:identifier>
	<dc:identifier>10.33772/jumbo.v4i1.12325</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Manajemen, Bisnis dan Organisasi (JUMBO); Vol 4, No 1 (2020): Jurnal Jumbo Vol 4 No 1; 29-38</dc:source>
	<dc:source>2502-4175</dc:source>
	<dc:source>10.33772/jumbo.v4i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/JUMBO/article/view/12325/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2020 Jurnal Manajemen, Bisnis dan Organisasi (JUMBO)</dc:rights>
</oai_dc:dc>