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Pengaruh Dimensi Kualitas Pelayanan Penyuluhan Pertanian terhadap Tingkat Kepuasan Petani Padi di Desa Leuwibudah, Sukaraja, Kabupaten Tasikmalaya, Indonesia

JIA (Jurnal Ilmiah Agribisnis) : Jurnal Agribisnis dan Ilmu Sosial Ekonomi Pertanian · Vol. 11 No. 2 (2026) · pp. 189–203

DOI
10.37149/jia.v11i2.2447
ISSN
2527-273X
Published
2026-06-24
Publisher
Department of Agribusiness, Halu Oleo University Jointly with Perhimpunan Ekonomi Pertanian Indonesia - Indonesian Society of Agricultural Economics (PERHEPI/ISAE)
Language
eng
License
creativecommons.org/licenses/by-sa/4.0/

Abstract

Farmer satisfaction is an important indicator of the effectiveness of agricultural extension programs. This study aimed to analyze the effect of agricultural extension service quality on rice farmers' satisfaction in Leuwibudah Village, Tasikmalaya Regency. A quantitative approach using a survey method was employed. A sample of 38 rice farmers was selected using proportionate stratified random sampling to ensure representativeness. Data collected through questionnaires were analyzed using multiple linear regression after validity, reliability, and classical assumption tests, followed by F- and t-tests. The results showed that, simultaneously, agricultural extension service quality had a significant effect on farmer satisfaction. Partially, the dimensions of tangibility, reliability, and responsiveness did not have significant effects on farmer satisfaction, whereas the component derived from Principal Component Analysis (PCA) representing assurance and empathy did. These findings highlight the importance of improving agricultural extension service quality, particularly in terms of tangibility, reliability, and responsiveness, while strengthening the aspects represented by assurance and empathy to enhance farmer satisfaction and improve the effectiveness of agricultural extension services.

Keywords

Collaboration network of the authors

9 authors · 14 co-authorship links

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  • Universitas Perjuangan Tasikmalaya
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
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Co-authorOrganisationJoint articles
Andri KusmayadiUniversitas Perjuangan Tasikmalaya4
Yusuf SumaryanaAffiliation unknown3
Kamiel Roesman BachtiarUniversitas Perjuangan Tasikmalaya1
Resti YunindaAffiliation unknown1
Reny HidayatiAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ejournal.agribisnis.uho.ac.id/index.php/JIA/oai, first harvested 4 Nov 2026, last seen 4 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Pengaruh Dimensi Kualitas Pelayanan Penyuluhan Pertanian terhadap Tingkat Kepuasan Petani Padi di Desa Leuwibudah, Sukaraja, Kabupaten Tasikmalaya, Indonesia</dc:title>
	<dc:creator>Karmila, Helmi</dc:creator>
	<dc:creator>Umbara, Dona Setia</dc:creator>
	<dc:creator>Heryadi, D. Yadi</dc:creator>
	<dc:creator>Sundari, Ristina Siti</dc:creator>
	<dc:subject xml:lang="en-US">agricultural extension</dc:subject>
	<dc:subject xml:lang="en-US">rice farmer satisfaction</dc:subject>
	<dc:subject xml:lang="en-US">service quality</dc:subject>
	<dc:description xml:lang="en-US">Farmer satisfaction is an important indicator of the effectiveness of agricultural extension programs. This study aimed to analyze the effect of agricultural extension service quality on rice farmers' satisfaction in Leuwibudah Village, Tasikmalaya Regency. A quantitative approach using a survey method was employed. A sample of 38 rice farmers was selected using proportionate stratified random sampling to ensure representativeness. Data collected through questionnaires were analyzed using multiple linear regression after validity, reliability, and classical assumption tests, followed by F- and t-tests. The results showed that, simultaneously, agricultural extension service quality had a significant effect on farmer satisfaction. Partially, the dimensions of tangibility, reliability, and responsiveness did not have significant effects on farmer satisfaction, whereas the component derived from Principal Component Analysis (PCA) representing assurance and empathy did. These findings highlight the importance of improving agricultural extension service quality, particularly in terms of tangibility, reliability, and responsiveness, while strengthening the aspects represented by assurance and empathy to enhance farmer satisfaction and improve the effectiveness of agricultural extension services.</dc:description>
	<dc:publisher xml:lang="en-US">Department of Agribusiness, Halu Oleo University  Jointly with  Perhimpunan Ekonomi Pertanian Indonesia - Indonesian Society of Agricultural Economics (PERHEPI/ISAE)</dc:publisher>
	<dc:date>2026-06-24</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ejournal.agribisnis.uho.ac.id/index.php/JIA/article/view/2447</dc:identifier>
	<dc:identifier>10.37149/jia.v11i2.2447</dc:identifier>
	<dc:source xml:lang="en-US">JIA (Jurnal Ilmiah Agribisnis) : Jurnal Agribisnis dan Ilmu Sosial Ekonomi Pertanian; Vol. 11 No. 2 (2026); 189 - 203</dc:source>
	<dc:source>2527-273X</dc:source>
	<dc:source>10.37149/jia.v11i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ejournal.agribisnis.uho.ac.id/index.php/JIA/article/view/2447/544</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2026 Helmi Karmila, Dona Setia Umbara, D. Yadi Heryadi, Ristina Siti Sundari</dc:rights>
	<dc:rights xml:lang="en-US">https://creativecommons.org/licenses/by-sa/4.0/</dc:rights>
</oai_dc:dc>