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Total Quality Management in Higher Education Leraning: A Qualitative Student Competency Development at the University of Darussalam Gontor

Jurnal Penelitian Pendidikan · Vol. 43 No. 2 (2026) · hlm. 556–561

DOI
10.15294/jpp.v43i2.62995
ISSN
2580-4154, 2503-1260
Terbit
2026-10-10
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

This research seeks to investigate the application of Total Quality Management in learning process in higher education and its role in developing student competencies in University of Darussalam Gontor. Qualitative descriptive research design was utilized to analyze how the principle of TQM had been implemented and experienced by the students during the learning process. Data were collected using semi-structured interviews, observations, and documentation conducted among the students, lecturers, and academic manager. Data analysis process involved data condensation, coding, categorization, thematization, and interpretation. Source and technique triangulation were also utilized to increase the credibility of data findings. Three main themes were found; which are total involvement, competency development, and quality culture. Students’ involvement in discussion, observation, presentation, cooperation, and feedback provided an opportunity for the students to improve their critical thinking skills, communication skills, cooperation skills, and problem solving skills. Evaluation, feedback, and recognition provided an opportunity to create a culture of quality learning.

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27 penulis · 64 tautan kepenulisan bersama · 1 lintas organisasi

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  • Institut Agama Islam Negeri Kerinci
  • University of Darussalam Gontor
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Madani AhmadanAfiliasi tidak diketahui3
Junaidi MistarAfiliasi tidak diketahui2
Maskuri MaskuriAfiliasi tidak diketahui2
Mohammad MuslihAfiliasi tidak diketahui2
Putri Adinda AyudiyantiAfiliasi tidak diketahui2
Riza AshariAfiliasi tidak diketahui2
Muhammad Thola'at WafaAfiliasi tidak diketahui1
Ahmad SaifullohUniversity of Darussalam Gontor1
Nurul Salis AlaminInstitut Agama Islam Negeri Kerinci1
Idam MustofaAfiliasi tidak diketahui1
Saiful AnwarAfiliasi tidak diketahui1
Harisman HAfiliasi tidak diketahui1
Nurul AzizahAfiliasi tidak diketahui1
SyarifahAfiliasi tidak diketahui1
Intan JuniceAfiliasi tidak diketahui1
Fatimah IlmaAfiliasi tidak diketahui1
Warsono WarsonoAfiliasi tidak diketahui1
Sri Wuli FitriatiAfiliasi tidak diketahui1
R.R. Endang SutrasmawatiAfiliasi tidak diketahui1
Dedi KoswaraAfiliasi tidak diketahui1
Kiki KarlinaAfiliasi tidak diketahui1
Danan DarajatAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/JPP/oai, pertama di-harvest 5 Nov 2026, terakhir terlihat 5 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Total Quality Management in Higher Education Leraning: A Qualitative Student Competency Development at the University of Darussalam Gontor</dc:title>
	<dc:creator xml:lang="en">Darojat, Fatimah Ilma</dc:creator>
	<dc:creator xml:lang="en">Dhiahana, Latifah</dc:creator>
	<dc:creator xml:lang="en">Ratih, Dewi</dc:creator>
	<dc:creator xml:lang="en">Syarifah, Syarifah</dc:creator>
	<dc:creator xml:lang="en">Yusron, Alwi</dc:creator>
	<dc:subject xml:lang="en">higher education</dc:subject>
	<dc:subject xml:lang="en">qualitative study</dc:subject>
	<dc:subject xml:lang="en">quality culture</dc:subject>
	<dc:subject xml:lang="en">student involvement</dc:subject>
	<dc:subject xml:lang="en">total quality management</dc:subject>
	<dc:description xml:lang="en">This research seeks to investigate the application of Total Quality Management in learning process in higher education and its role in developing student competencies in University of Darussalam Gontor. Qualitative descriptive research design was utilized to analyze how the principle of TQM had been implemented and experienced by the students during the learning process. Data were collected using semi-structured interviews, observations, and documentation conducted among the students, lecturers, and academic manager. Data analysis process involved data condensation, coding, categorization, thematization, and interpretation. Source and technique triangulation were also utilized to increase the credibility of data findings. Three main themes were found; which are total involvement, competency development, and quality culture. Students’ involvement in discussion, observation, presentation, cooperation, and feedback provided an opportunity for the students to improve their critical thinking skills, communication skills, cooperation skills, and problem solving skills. Evaluation, feedback, and recognition provided an opportunity to create a culture of quality learning.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2026-10-10</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/JPP/article/view/62995</dc:identifier>
	<dc:identifier>10.15294/jpp.v43i2.62995</dc:identifier>
	<dc:source xml:lang="en">Jurnal Penelitian Pendidikan; Vol. 43 No. 2 (2026): October 2026; 556-561</dc:source>
	<dc:source>2580-4154</dc:source>
	<dc:source>2503-1260</dc:source>
	<dc:source>10.15294/jpp.v43i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/JPP/article/view/62995/11485</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Jurnal Penelitian Pendidikan</dc:rights>
</oai_dc:dc>