Melola Discovery

← Melola Discovery

Jurnal

Determinants of Students Academic Satisfaction of Semarang State University Postgraduate Program

Educational Management · Vol. 8 No. 2 (2019) · hlm. 131–140

ISSN
2502-454X, 2252-7001
Terbit
2019-07-15
Penerbit
Educational Management
Bahasa
eng

Abstrak

Academic service is a service directly related to students, in which college shall, in this case UNNES Postgraduate Program, in providing services attempt to understand and meet students needs, and eventually leads to students perception. A quality academic service will satisfy students. This research aims at (1) describing and analyzing academic satisfaction and service quality (2) analyzing the contribution of service quality to students academic satisfaction (3) determining most dominant contribution to students academic satisfaction at Postgraduate Program, UNNES.This quantitative descriptive research employs multiple regression and correlation analyses. Primary data in relation to academic satisfaction and service quality variables as well as all of their dimensions are used in this research.The research results show that: (1) the academic satisfaction and service quality perceived and received by students of Postgraduate Semarang State University are good. Descriptively, the result of academic satisfaction of communication dimension is the highest, while tangible is the highest dimension of service quality; (2) the contribution of service quality to students academic satisfaction is 50.5%. The result is marked positive, which means that better service quality will improve students academic satisfaction of UNNES Postgraduate Program; and (3) the contribution of service quality of tangible dimension to students academic satisfaction is most dominant at UNNES Postgraduate program.Educational staffs, lecturers and chairman of UNNES Postgraduate Program are suggested to improve services in responsiveness dimension and how to respond to students in providing them services, since it is the lowest dimension with lower than point three or below the average. The service quality of tangible dimension should be continuously maintained since it makes the most dominant contribution to determining students academic satisfaction.

Jaringan kolaborasi para penulis

40 penulis · 123 tautan kepenulisan bersama · menampilkan 40 yang paling banyak terhubung

Arahkan kursor atau ketuk sebuah nama untuk menyorot rekan penulisnya. Klik dua kali untuk membuka halaman penulis.

  • Universitas Bhayangkara Surabaya
  • Institut Teknologi Sepuluh Nopember
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Nina OktarinaAfiliasi tidak diketahui5
Tri SuminarAfiliasi tidak diketahui4
Tri Joko RaharjoAfiliasi tidak diketahui4
Ketut SudarmaAfiliasi tidak diketahui4
Wijang SakitriAfiliasi tidak diketahui3
Muhammad KhafidAfiliasi tidak diketahui3
Masrukhi MasrukhiAfiliasi tidak diketahui3
Haryono HaryonoUniversitas Bhayangkara Surabaya3
Heri YantoAfiliasi tidak diketahui3
Dorojatun PrihandonoAfiliasi tidak diketahui3
Agus WahyudinAfiliasi tidak diketahui3
P. Eko PrasetyoAfiliasi tidak diketahui3
Kardoyo KardoyoAfiliasi tidak diketahui3
Andryan SetyadharmaAfiliasi tidak diketahui3
Suyatno SuyatnoAfiliasi tidak diketahui2
I Made SudanaAfiliasi tidak diketahui2
Titi PrihatinAfiliasi tidak diketahui2
Amin YusufAfiliasi tidak diketahui2
Samsudi SamsudiAfiliasi tidak diketahui2
Beni HabibiAfiliasi tidak diketahui2
Soesanto SoesantoAfiliasi tidak diketahui2
Widiyanto WidiyantoAfiliasi tidak diketahui2
Amin PujiatiAfiliasi tidak diketahui2
Murwatiningsih MurwatiningsihAfiliasi tidak diketahui2
Fahrur RoziInstitut Teknologi Sepuluh Nopember2
Sucihatiningsih Dian Wisika PrajantiAfiliasi tidak diketahui2
Eko HandoyoAfiliasi tidak diketahui2
Wagiran WagiranAfiliasi tidak diketahui2
Siti RahmawatiAfiliasi tidak diketahui1
Bambang SubaliAfiliasi tidak diketahui1
Harianingsih HarianingsihAfiliasi tidak diketahui1
Kiki ZuliasantiAfiliasi tidak diketahui1
Renita SariAfiliasi tidak diketahui1
Naelatun Ni'mahAfiliasi tidak diketahui1
Ratih RahmawatiAfiliasi tidak diketahui1
Nur Amilatus SaadahAfiliasi tidak diketahui1
Abdul KodirAfiliasi tidak diketahui1
Achmad Rifky HidayatAfiliasi tidak diketahui1
Iqlima FauziaAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/sju/index.php/eduman/oai, pertama di-harvest 5 Nov 2026, terakhir terlihat 5 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Determinants of Students Academic Satisfaction of Semarang State University Postgraduate Program</dc:title>
	<dc:creator>Rusdarti, Rusdarti</dc:creator>
	<dc:description xml:lang="en-US">Academic service is a service directly related to students, in which college shall, in this case UNNES Postgraduate Program, in providing services attempt to understand and meet students needs, and eventually leads to students perception. A quality academic service will satisfy students. This research aims at (1) describing and analyzing academic satisfaction and service quality (2) analyzing the contribution of service quality to students academic satisfaction (3) determining most dominant contribution to students academic satisfaction at Postgraduate Program, UNNES.This quantitative descriptive research employs multiple regression and correlation analyses. Primary data in relation to academic satisfaction and service quality variables as well as all of their dimensions are used in this research.The research results show that: (1) the academic satisfaction and service quality perceived and received by students of Postgraduate Semarang State University are good. Descriptively, the result of academic satisfaction of communication dimension is the highest, while tangible is the highest dimension of service quality; (2) the contribution of service quality to students academic satisfaction is 50.5%. The result is marked positive, which means that better service quality will improve students academic satisfaction of UNNES Postgraduate Program; and (3) the contribution of service quality of tangible dimension to students academic satisfaction is most dominant at UNNES Postgraduate program.Educational staffs, lecturers and chairman of UNNES Postgraduate Program are suggested to improve services in responsiveness dimension and how to respond to students in providing them services, since it is the lowest dimension with lower than point three or below the average. The service quality of tangible dimension should be continuously maintained since it makes the most dominant contribution to determining students academic satisfaction.</dc:description>
	<dc:publisher xml:lang="en-US">Educational Management</dc:publisher>
	<dc:date>2019-07-15</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/sju/eduman/article/view/31567</dc:identifier>
	<dc:source xml:lang="en-US">Educational Management; Vol 8 No 2 (2019): December 2019; 131-140</dc:source>
	<dc:source>2502-454X</dc:source>
	<dc:source>2252-7001</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/sju/eduman/article/view/31567/13667</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2019 Educational Management</dc:rights>
</oai_dc:dc>