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Building Cyber Resilient IT Service Organizations Through Digital Leadership and Employee Cybersecurity Capability

International Journal of Cyber and IT Service Management · Vol. 6 No. 2 (2026) · hlm. 227–239

DOI
10.34306/ijcitsm.v6i2.278
ISSN
2808-554X, 2797-1325
Terbit
2026-10-20
Penerbit
Pandawan Sejahtera Indonesia
Bahasa
en
Lisensi
creativecommons.org/licenses/by/4.0/

Abstrak

The rapid advancement of digital transformation has significantly enhanced organizational efficiency while simultaneously increasing exposure to sophisticated cyber threats that may compromise business continuity, stakeholder trust, and long-term organizational sustainability. These challenges require IT service organizations to strengthen cyber resilience by integrating effective digital leadership with employee cybersecurity capability, thereby fostering a secure, innovative, and sustainable digital ecosystem. This study aims to examine the influence of digital leadership on employee cybersecurity capability and its subsequent impact on organizational cyber resilience. A quantitative research approach was employed using a survey of employees working in IT service organizations, and the proposed research model was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that digital leadership positively and significantly enhances employee cybersecurity capability, which in turn plays a crucial role in strengthening organizational cyber resilience. Furthermore, employee cybersecurity capability acts as a significant mediating mechanism between digital leadership and cyber resilience, enabling organizations to anticipate, detect, respond to, and recover more effectively from evolving cyber threats. These findings demonstrate that adaptive digital leadership combined with continuous investment in employees' cybersecurity competencies constitutes a critical organizational capability for maintaining resilient digital operations and sustaining long-term organizational performance. This study contributes to the growing literature on digital leadership and cyber resilience while providing strategic insights for IT service organizations seeking to establish a sustainable cybersecurity culture that supports resilient digital infrastructure and inclusive technological innovation.

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36 penulis · 101 tautan kepenulisan bersama · 41 lintas organisasi

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  • Universitas Raharja
  • Universiti Sains Malaysia
  • Institut Teknologi Sepuluh Nopember
  • Indonesia Open University
  • Universitas Pasundan
  • Abu Dhabi National Oil (United Arab Emirates)
  • Sunan Kalijaga State Islamic University Yogyakarta
  • Organisasi lain
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Anas AbudaqaAbu Dhabi National Oil (United Arab Emirates)4
Marwa AhliUniversiti Sains Malaysia2
Reem AhliUniversiti Sains Malaysia2
Yanti MustaphaAfiliasi tidak diketahui2
Untung RahardjaUniversitas Raharja1
Dini HidayatiAfiliasi tidak diketahui1
Galih Putra CesnaUniversitas Raharja1
Ahmad Yadi FauziSunan Kalijaga State Islamic University Yogyakarta1
Dwi ApriliasariUniversitas Raharja1
Alexander WilliamAfiliasi tidak diketahui1
Lista MeriaUniversitas Esa Unggul1
Felix SutisnaMultimedia Nusantara University1
Lukita PashaUniversitas Raharja1
Nanda SeptianiUniversitas Raharja1
Yulia Putri Ayu SanjayaUniversitas Raharja1
Po Abas SunaryaUniversitas Raharja1
Subchan SubchanInstitut Teknologi Sepuluh Nopember1
Irma FitriaInstitut Teknologi Kalimantan1
Raden Mohamad AtokInstitut Teknologi Sepuluh Nopember1
Kasno PamungkasPadjadjaran University1
Alvian Alif HidayatullahInstitut Teknologi Sepuluh Nopember1
Niken Putri WulandariInstitut Teknologi Sepuluh Nopember1
Sena SafarinaInstitut Teknologi Sepuluh Nopember1
Rashed Essa Almas Abdulla AlsalhiUniversiti Sains Malaysia1
Khalid Mhasan AlshammaryAfiliasi tidak diketahui1
Siti Haslina Md HarizanUniversiti Sains Malaysia1
Zainil Hanim SaidinUniversiti Sains Malaysia1
MulyatiAfiliasi tidak diketahui1
BimantoroAfiliasi tidak diketahui1
Amelia Mutiara ZahraniUniversitas Raharja1
BimantoroUniversitas Raharja1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://iiast.iaic-publisher.org/ijcitsm/index.php/IJCITSM/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Building Cyber Resilient IT Service Organizations Through Digital Leadership and Employee Cybersecurity Capability</dc:title>
	<dc:creator xml:lang="en">Tarmizi, Rasyid</dc:creator>
	<dc:creator xml:lang="en">Andriyansah, Andriyansah</dc:creator>
	<dc:creator xml:lang="en">Hilmi, Mohd Faiz</dc:creator>
	<dc:creator xml:lang="en">Sariningsih, Yuce</dc:creator>
	<dc:creator xml:lang="en">Evans, Richard</dc:creator>
	<dc:subject xml:lang="en">Digital Leadership</dc:subject>
	<dc:subject xml:lang="en">Cybersecurity Capability</dc:subject>
	<dc:subject xml:lang="en">Cyber Resilience</dc:subject>
	<dc:subject xml:lang="en">IT Service Management</dc:subject>
	<dc:subject xml:lang="en">Digital Transformation</dc:subject>
	<dc:description xml:lang="en">The rapid advancement of digital transformation has significantly enhanced organizational efficiency while simultaneously increasing exposure to sophisticated cyber threats that may compromise business continuity, stakeholder trust, and long-term organizational sustainability. These challenges require IT service organizations to strengthen cyber resilience by integrating effective digital leadership with employee cybersecurity capability, thereby fostering a secure, innovative, and sustainable digital ecosystem. This study aims to examine the influence of digital leadership on employee cybersecurity capability and its subsequent impact on organizational cyber resilience. A quantitative research approach was employed using a survey of employees working in IT service organizations, and the proposed research model was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that digital leadership positively and significantly enhances employee cybersecurity capability, which in turn plays a crucial role in strengthening organizational cyber resilience. Furthermore, employee cybersecurity capability acts as a significant mediating mechanism between digital leadership and cyber resilience, enabling organizations to anticipate, detect, respond to, and recover more effectively from evolving cyber threats. These findings demonstrate that adaptive digital leadership combined with continuous investment in employees' cybersecurity competencies constitutes a critical organizational capability for maintaining resilient digital operations and sustaining long-term organizational performance. This study contributes to the growing literature on digital leadership and cyber resilience while providing strategic insights for IT service organizations seeking to establish a sustainable cybersecurity culture that supports resilient digital infrastructure and inclusive technological innovation.</dc:description>
	<dc:publisher xml:lang="en">Pandawan Sejahtera Indonesia</dc:publisher>
	<dc:date>2026-10-20</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://iiast.iaic-publisher.org/ijcitsm/IJCITSM/article/view/278</dc:identifier>
	<dc:identifier>10.34306/ijcitsm.v6i2.278</dc:identifier>
	<dc:source xml:lang="en">International Journal of Cyber and IT Service Management; Vol. 6 No. 2 (2026): October; 227-239</dc:source>
	<dc:source>2808-554X</dc:source>
	<dc:source>2797-1325</dc:source>
	<dc:source>10.34306/ijcitsm.v6i2</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://iiast.iaic-publisher.org/ijcitsm/IJCITSM/article/view/278/430</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Rasyid Tarmizi, Andriyansah, Mohd Faiz Hilmi, Yuce Sariningsih, Richard Evans</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by/4.0/</dc:rights>
</oai_dc:dc>