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Inovasi Layanan ASIKKPAK dalam Penanganan Pengaduan Kekerasan Perempuan dan Anak di Kota Semarang

Journal of Creativity Student · Vol. 9 No. 1 (2026) · hlm. 296–303

DOI
10.15294/jcs.v9i1.47698
ISSN
2502-1958, 2962-603X
Terbit
2026-01-10
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

Violence against women and children remains a significant social problem that continues to attract global and national attention due to its serious physical, psychological, and social impacts on victims. In Indonesia, the number of reported cases is still relatively high, indicating the need for effective protection and complaint services. This study aims to analyze the innovation of the ASIKKPAK service (Application of Information and Communication System for Violence Against Women and Children) in handling complaints of violence against women and children in Semarang City. This research employed a qualitative descriptive approach to obtain an in-depth understanding of the implementation of the service. Data were collected through observation, interviews with service managers, and documentation related to the implementation of the ASIKKPAK system at the Department of Women’s Empowerment and Child Protection (DP3A) of Semarang City. The results show that ASIKKPAK functions as a digital-based complaint service that facilitates the community in reporting cases of violence more easily, quickly, and efficiently. The system also supports data management, monitoring of case handling, and coordination among related institutions in assisting victims. However, the implementation of the service still faces several challenges, including limited public awareness, low digital literacy, and coordination constraints among institutions. Therefore, strengthening socialization, improving human resource capacity, and integrating services across institutions are necessary to optimize the effectiveness of ASIKKPAK in protecting women and children.

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  • Tarumanagara University
  • Universitas Muhammadiyah Kendari
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Rekan penulisOrganisasiArtikel bersama
Asih KuswardinahAfiliasi tidak diketahui2
Bambang TriatmaAfiliasi tidak diketahui2
Wasino WasinoTarumanagara University1
Muzakki BashoriAfiliasi tidak diketahui1
Inez Kalyana AzmiAfiliasi tidak diketahui1
Abdul RozaqAfiliasi tidak diketahui1
Herlina Putri KhawismayaAfiliasi tidak diketahui1
Rahma Danisa Eka SafitriAfiliasi tidak diketahui1
Muhammad AnsoriAfiliasi tidak diketahui1
Retno KusumaningtyasAfiliasi tidak diketahui1
Saptariana SaptarianaAfiliasi tidak diketahui1
Nurma Fatunia AzizahAfiliasi tidak diketahui1
Fajar Tri RahmawatiAfiliasi tidak diketahui1
Eni LestariAfiliasi tidak diketahui1
Dwi KurniawatiUniversitas Muhammadiyah Kendari1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/jcs/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Inovasi Layanan ASIKKPAK dalam Penanganan Pengaduan Kekerasan Perempuan dan Anak di Kota Semarang</dc:title>
	<dc:creator xml:lang="en">Nabella, Nazwa Eka Nabella</dc:creator>
	<dc:creator xml:lang="en">Ajirahmanda, Prameswari Dinda </dc:creator>
	<dc:creator xml:lang="en">Putri, Meddiati Fajri </dc:creator>
	<dc:creator xml:lang="en">Krisnarto, Eko </dc:creator>
	<dc:subject xml:lang="en">ASIKKPAK, public service innovation, violence against women and children, complaint service, digital governance</dc:subject>
	<dc:description xml:lang="en">Violence against women and children remains a significant social problem that continues to attract global and national attention due to its serious physical, psychological, and social impacts on victims. In Indonesia, the number of reported cases is still relatively high, indicating the need for effective protection and complaint services. This study aims to analyze the innovation of the ASIKKPAK service (Application of Information and Communication System for Violence Against Women and Children) in handling complaints of violence against women and children in Semarang City. This research employed a qualitative descriptive approach to obtain an in-depth understanding of the implementation of the service. Data were collected through observation, interviews with service managers, and documentation related to the implementation of the ASIKKPAK system at the Department of Women’s Empowerment and Child Protection (DP3A) of Semarang City. The results show that ASIKKPAK functions as a digital-based complaint service that facilitates the community in reporting cases of violence more easily, quickly, and efficiently. The system also supports data management, monitoring of case handling, and coordination among related institutions in assisting victims. However, the implementation of the service still faces several challenges, including limited public awareness, low digital literacy, and coordination constraints among institutions. Therefore, strengthening socialization, improving human resource capacity, and integrating services across institutions are necessary to optimize the effectiveness of ASIKKPAK in protecting women and children.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2026-01-10</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/jcs/article/view/47698</dc:identifier>
	<dc:identifier>10.15294/jcs.v9i1.47698</dc:identifier>
	<dc:source xml:lang="en">Journal of Creativity Student; Vol. 9 No. 1 (2026); 296-303</dc:source>
	<dc:source>2502-1958</dc:source>
	<dc:source>2962-603X</dc:source>
	<dc:source>10.15294/jcs.v9i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/jcs/article/view/47698/9449</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Journal of Creativity Student</dc:rights>
</oai_dc:dc>