Melola Discovery

← Melola Discovery

Jurnal

Employee Performance Improvement Models

Management Analysis Journal · Vol. 9 No. 1 (2020) · hlm. 53–61

DOI
10.15294/maj.v9i1.35215
ISSN
2502-1451, 2252-6552
Terbit
2020-03-24
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

The purpose of this research is to know the direct effect of work engagement, emotional intelligence, deep acting, and surface acting on employee performance. The population of this research is employees of 4 (four) BUMN Insurance companies in Semarang. The sampling technique used saturated sample technique and the number of samples are 121 employees. Methods of Data aollection used observation, interviews and questionnaires that were measured using a Likert scale. Methods of analysis of this study used the software of SPSS version 21. The results show that work engagement and emotional intelligence, respectively, had a significant positive effect on employee performance. Another case, with deep acting that does not show a significant effect on performance, while acting surface shows a negative effect on employee performance. The Conclusions of this study are optimal emotional intelligence will improve deep acting, surface acting, and work engagement roomates Ultimately Affects employee performance. Suggestions for companies to pay more attention to the emotional management capabilities of employees so that it does not Become a burden for employees. In addition to providing training in handling customers appropriately, and creating a comfortable working environment to support the expected emotional control in accordance with company requirements.

Jaringan kolaborasi para penulis

22 penulis · 21 tautan kepenulisan bersama

Arahkan kursor atau ketuk sebuah nama untuk menyorot rekan penulisnya. Klik dua kali untuk membuka halaman penulis.

  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Rizki Febrina AriastiAfiliasi tidak diketahui1
Toto SusantoAfiliasi tidak diketahui1
Umi Dwi PoernomoAfiliasi tidak diketahui1
Anggraeni Tri RejekiAfiliasi tidak diketahui1
Dwi WahyuningsihAfiliasi tidak diketahui1
Latifah LatifahAfiliasi tidak diketahui1
Istianatun Ni'mahAfiliasi tidak diketahui1
Lita Laras SetianingsihAfiliasi tidak diketahui1
Sri Rizki AmaliaAfiliasi tidak diketahui1
Iis SulastriAfiliasi tidak diketahui1
Dian KusumawardaniAfiliasi tidak diketahui1
Ragil Nunut PangestuAfiliasi tidak diketahui1
Yayuk FitrianiAfiliasi tidak diketahui1
Dita RatnasariAfiliasi tidak diketahui1
Retno SelviyaniAfiliasi tidak diketahui1
Asmo Dini NatasyaAfiliasi tidak diketahui1
Andro Dewantara NoegrohoAfiliasi tidak diketahui1
Tri AgustiniAfiliasi tidak diketahui1
Gita Fajar RamadhaniaAfiliasi tidak diketahui1
Mugi HarsonoAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/sju/index.php/maj/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 6 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Employee Performance Improvement Models</dc:title>
	<dc:creator>Rahmasari, Mei Rista</dc:creator>
	<dc:creator>Wulansari, Nury Ariani</dc:creator>
	<dc:description xml:lang="en-US">The purpose of this research is to know the direct effect of work engagement, emotional intelligence, deep acting, and surface acting on employee performance. The population of this research is employees of 4 (four) BUMN Insurance companies in Semarang. The sampling technique used saturated sample technique and the number of samples are 121 employees. Methods of Data aollection used observation, interviews and questionnaires that were measured using a Likert scale. Methods of analysis of this study used the software of SPSS version 21. The results show that work engagement and emotional intelligence, respectively, had a significant positive effect on employee performance. Another case, with deep acting that does not show a significant effect on performance, while acting surface shows a negative effect on employee performance. The Conclusions of this study are optimal emotional intelligence will improve deep acting, surface acting, and work engagement roomates Ultimately Affects employee performance. Suggestions for companies to pay more attention to the emotional management capabilities of employees so that it does not Become a burden for employees. In addition to providing training in handling customers appropriately, and creating a comfortable working environment to support the expected emotional control in accordance with company requirements.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2020-03-24</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/sju/maj/article/view/35215</dc:identifier>
	<dc:identifier>10.15294/maj.v9i1.35215</dc:identifier>
	<dc:source xml:lang="en-US">Management Analysis Journal; Vol 9 No 1 (2020): Management Analysis Journal; 53-61</dc:source>
	<dc:source>2502-1451</dc:source>
	<dc:source>2252-6552</dc:source>
	<dc:source>10.15294/maj.v9i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/sju/maj/article/view/35215/16109</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2020 Management Analysis Journal</dc:rights>
</oai_dc:dc>