Melola Discovery

← Melola Discovery

Jurnal

The Queue System Optimization on Motorcycle Service Based on Aspiration Level Model (Case Study of Workshop Ahass Handayani Motor (1706) Semarag)

Unnes Journal of Mathematics · Vol. 7 No. 2 (2019) · hlm. 181–191

DOI
10.15294/ujm.v7i2.20765
ISSN
2460-5859, 2252-6943
Terbit
2019-01-02
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

The purpose of this research is to determine the optimal number of server by using queuing system based on aspiration level model at Ahass Handayani Motor (1706) Semarang workshop. In general, queues arise due to service needs that exceed the capacity and service facilities available. Therefore, to provide excellent service for customers, required an optimal service system. The study was conducted by taking primary data for two days in rush hour. The results obtained, the queue system at the workshop Ahass Handayani Motor (1706) Semarang using FIFO queue discipline with 6 servers. The arrival time distribution is the poisson distribution and the service time distribution is the exponential distribution. So we get the queue model (M / M / 6):( GD / ∞ / ∞). Based on the aspiration level model, the queuing model in the workshop of Ahass Handayani Motor (1706) Semarang is optimal with 6 servers. With condition: 1) customer does not wait more than 2 hours to be served, 2) server idle time not more than 10 minutes. Size of server effectiveness is said to be optimal because it has an average waiting time in the system for 1.6361 hours on May 22, 2017 with a percentage of idle time of the waiters 7,5947% and the average waiting time in the system for 2.01 hours on the 23rd May 2017 with the percentage of unemployed servants 7,2188%.

Jaringan kolaborasi para penulis

40 penulis · 85 tautan kepenulisan bersama · 3 lintas organisasi · menampilkan 40 yang paling banyak terhubung

Arahkan kursor atau ketuk sebuah nama untuk menyorot rekan penulisnya. Klik dua kali untuk membuka halaman penulis.

  • State University of Semarang
  • International Islamic University Malaysia
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Putriaji HendikawatiState University of Semarang6
YL SukestiyarnoState University of Semarang3
Sunarmi SunarmiAfiliasi tidak diketahui3
Rochmad RochmadInternational Islamic University Malaysia3
Sugiman SugimanAfiliasi tidak diketahui2
Kresni WinantiAfiliasi tidak diketahui2
Mulyono MulyonoAfiliasi tidak diketahui2
Kamta Agus SajakaAfiliasi tidak diketahui2
Y L SukestiyarnoAfiliasi tidak diketahui2
Ardhyani Yunika DewiAfiliasi tidak diketahui2
Yustika Rakhma AprilianiAfiliasi tidak diketahui2
Isnarto IsnartoState University of Semarang2
Alfany Rahman YuliantoAfiliasi tidak diketahui1
Nuriana Rachmani DewiAfiliasi tidak diketahui1
Fitri RetnowatiAfiliasi tidak diketahui1
Nur Laesiyah FitriyantiAfiliasi tidak diketahui1
Scolastika MarianiState University of Semarang1
Vinda KhasmarawatiAfiliasi tidak diketahui1
Roudlotin Ni’mahAfiliasi tidak diketahui1
Noviesag ArtantoAfiliasi tidak diketahui1
SELY AGUSTINAAfiliasi tidak diketahui1
RIZA SILVIA FAUSTINAAfiliasi tidak diketahui1
atmira qurnia sariAfiliasi tidak diketahui1
Ruliana RulianaAfiliasi tidak diketahui1
Elok Tri Kusuma DewiAfiliasi tidak diketahui1
Riza ArifudinState University of Semarang1
Al HikmahAfiliasi tidak diketahui1
Dimas Arif YuliantoAfiliasi tidak diketahui1
Niken Yulia AstutiAfiliasi tidak diketahui1
Anita AnggraeniAfiliasi tidak diketahui1
Laeli Sidik FebriantoAfiliasi tidak diketahui1
Sekar KinasihAfiliasi tidak diketahui1
Evelyn ParaditaAfiliasi tidak diketahui1
Johan Dwi ArdamaAfiliasi tidak diketahui1
Bani Muhamad IsaAfiliasi tidak diketahui1
Amaliyatul MahfiyahAfiliasi tidak diketahui1
Maria Metha Dwi PebriyantiState University of Semarang1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/sju/index.php/ujm/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 6 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">The Queue System Optimization on Motorcycle Service Based on Aspiration Level Model (Case Study of Workshop Ahass Handayani Motor (1706) Semarag)</dc:title>
	<dc:creator>Oktaviyanty, Hetty</dc:creator>
	<dc:creator>Dwidayati, Nur Karomah</dc:creator>
	<dc:creator>Agoestanto, Arief</dc:creator>
	<dc:description xml:lang="en-US">The purpose of this research is to determine the optimal number of server by using queuing system based on aspiration level model at Ahass Handayani Motor (1706) Semarang workshop. In general, queues arise due to service needs that exceed the capacity and service facilities available. Therefore, to provide excellent service for customers, required an optimal service system. The study was conducted by taking primary data for two days in rush hour. The results obtained, the queue system at the workshop Ahass Handayani Motor (1706) Semarang using FIFO queue discipline with 6 servers. The arrival time distribution is the poisson distribution and the service time distribution is the exponential distribution. So we get the queue model (M / M / 6) :( GD / ∞ / ∞). Based on the aspiration level model, the queuing model in the workshop of Ahass Handayani Motor (1706) Semarang is optimal with 6 servers. With condition: 1) customer does not wait more than 2 hours to be served, 2) server idle time not more than 10 minutes. Size of server effectiveness is said to be optimal because it has an average waiting time in the system for 1.6361 hours on May 22, 2017 with a percentage of idle time of the waiters 7,5947% and the average waiting time in the system for 2.01 hours on the 23rd May 2017 with the percentage of unemployed servants 7,2188%.&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&amp;nbsp;</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2019-01-02</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/sju/ujm/article/view/20765</dc:identifier>
	<dc:identifier>10.15294/ujm.v7i2.20765</dc:identifier>
	<dc:source xml:lang="en-US">Unnes Journal of Mathematics; Vol 7 No 2 (2018); 181-191</dc:source>
	<dc:source>2460-5859</dc:source>
	<dc:source>2252-6943</dc:source>
	<dc:source>10.15294/ujm.v7i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/sju/ujm/article/view/20765/12253</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2018 Unnes Journal of Mathematics</dc:rights>
</oai_dc:dc>