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Design of a Web-Based Notary Order Application (SI-ON) to Improve the Quality of Banking Credit Services

Jurnal Sains Sosio Humaniora · Vol. 9 No. 1 (2025) · hlm. 167–181

DOI
10.22437/jssh.v9i1.57096
ISSN
2580-2305, 2580-1244
Terbit
2025-06-20
Penerbit
LPPM Universitas Jambi
Bahasa
en
Lisensi
creativecommons.org/licenses/by/4.0

Abstrak

The notary ordering process in banking credit services is still largely conducted manually through separate communication channels, such as telephone calls, instant messaging applications, and electronic mail. This condition may lead to delays in information delivery, difficulties in monitoring work progress, and less integrated document management, which can affect the effectiveness of credit administration and service quality. This study aims to design a web-based Notary Ordering Information System (SI-ON) to support the digitalization of credit administration services and potentially improve the quality of banking credit services. The research employed the Waterfall system development method, consisting of problem identification, literature review, data collection, system requirements analysis, system design, expert validation, and research report preparation. The system was designed using Unified Modeling Language (UML), Entity Relationship Diagram (ERD), and user interface design techniques. The results indicate that the SI-ON application was successfully designed with key features including notary order management, work status monitoring, digital document management, activity history tracking, and reporting. Expert validation results showed a feasibility score of 87.08%, categorized as very good. Furthermore, the credit administration support aspect achieved a score of 88.50%, while the service quality support aspect based on the SERVQUAL dimensions obtained a score of 87.00%. The findings suggest that the proposed web-based SI-ON application is feasible and has the potential to support the digitalization of notary ordering processes, improve the effectiveness of credit administration, and enhance the quality of banking credit services.

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  • Universitas Islam Negeri Alauddin Makassar
  • Indonesia University of Education
  • Universitas Halu Oleo
  • Institut Agama Islam Negeri Kendari
  • Pakuan University
  • Institut Agama Islam Negeri Ternate
  • Universitas Syiah Kuala
  • Organisasi lain
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Rekan penulisOrganisasiArtikel bersama
Abdul SyatarUniversitas Islam Negeri Alauddin Makassar4
Achmad AbubakarUniversitas Islam Negeri Alauddin Makassar2
Tatang HermanIndonesia University of Education1
Yaya Sukjaya KusumahIndonesia University of Education1
Jozua SabandarIndonesia University of Education1
Asrul JayaUniversitas Halu Oleo1
La Ode HermanUniversitas Halu Oleo1
Mira AriyaniAfiliasi tidak diketahui1
Musab IsahAfiliasi tidak diketahui1
Lussy Dwiutami WahyuniAfiliasi tidak diketahui1
Fildzah Rudyah PutriAfiliasi tidak diketahui1
St. Aisyah St. AisyahAfiliasi tidak diketahui1
Irmayanti IrmayantiAfiliasi tidak diketahui1
Arif Rahman RamliUniversitas Islam Negeri Alauddin Makassar1
Rindi RindiAfiliasi tidak diketahui1
Harwis AlimuddinInstitut Agama Islam Negeri Ternate1
Abd. Rauf Muhammad AminAfiliasi tidak diketahui1
Tarmizi TarmiziUniversitas Syiah Kuala1
Asni AsniInstitut Agama Islam Negeri Kendari1
Arisyanti ArisyantiAfiliasi tidak diketahui1
M IlhamUniversitas Islam Negeri Palopo1
Muhammad ImranInstitut Agama Islam Negeri Kendari1
Marilang MarilangAfiliasi tidak diketahui1
Kamaluddin Nurdin MarjuniAfiliasi tidak diketahui1
M. Ali Rusdi BedongInstitut Agama Islam Negeri Parepare1
Ahmad AhmadAfiliasi tidak diketahui1
Triadiati TriadiatiAfiliasi tidak diketahui1
Dasumiati DasumiatiAfiliasi tidak diketahui1
Utut WidyastutiAfiliasi tidak diketahui1
Iskandar ISKANDARAfiliasi tidak diketahui1
Heru Bagus PulunggonoAfiliasi tidak diketahui1
Sri Wilarso BudiAfiliasi tidak diketahui1
Welly HermanAfiliasi tidak diketahui1
Erlina RahmayuniAfiliasi tidak diketahui1
Edi SantosaIPB University1
Herdhata AgustaAfiliasi tidak diketahui1
Feni ShintarikaAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://online-journal.unja.ac.id/index.php/JSSH/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en">Design of a Web-Based Notary Order Application (SI-ON) to Improve the Quality of Banking Credit Services</dc:title>
	<dc:creator xml:lang="en">Rahmi, Nurlaili</dc:creator>
	<dc:creator xml:lang="en">Kurniati, Kurniati</dc:creator>
	<dc:creator xml:lang="en">Sari, Diah Novita</dc:creator>
	<dc:subject xml:lang="en">Notary Service Order</dc:subject>
	<dc:subject xml:lang="en">Credit Administration</dc:subject>
	<dc:subject xml:lang="en">Service Digitalization</dc:subject>
	<dc:subject xml:lang="en">Service Quality</dc:subject>
	<dc:subject xml:lang="en">Web-Based Information System</dc:subject>
	<dc:description xml:lang="en">The notary ordering process in banking credit services is still largely conducted manually through separate communication channels, such as telephone calls, instant messaging applications, and electronic mail. This condition may lead to delays in information delivery, difficulties in monitoring work progress, and less integrated document management, which can affect the effectiveness of credit administration and service quality. This study aims to design a web-based Notary Ordering Information System (SI-ON) to support the digitalization of credit administration services and potentially improve the quality of banking credit services. The research employed the Waterfall system development method, consisting of problem identification, literature review, data collection, system requirements analysis, system design, expert validation, and research report preparation. The system was designed using Unified Modeling Language (UML), Entity Relationship Diagram (ERD), and user interface design techniques. The results indicate that the SI-ON application was successfully designed with key features including notary order management, work status monitoring, digital document management, activity history tracking, and reporting. Expert validation results showed a feasibility score of 87.08%, categorized as very good. Furthermore, the credit administration support aspect achieved a score of 88.50%, while the service quality support aspect based on the SERVQUAL dimensions obtained a score of 87.00%. The findings suggest that the proposed web-based SI-ON application is feasible and has the potential to support the digitalization of notary ordering processes, improve the effectiveness of credit administration, and enhance the quality of banking credit services.</dc:description>
	<dc:publisher xml:lang="en">LPPM Universitas Jambi</dc:publisher>
	<dc:date>2025-06-20</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://online-journal.unja.ac.id/JSSH/article/view/57096</dc:identifier>
	<dc:identifier>10.22437/jssh.v9i1.57096</dc:identifier>
	<dc:source xml:lang="en">Jurnal Sains Sosio Humaniora; Vol. 9 No. 1 (2025): Volume 9, Nomor 1, Juni 2025; 167-181</dc:source>
	<dc:source>2580-2305</dc:source>
	<dc:source>2580-1244</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://online-journal.unja.ac.id/JSSH/article/view/57096/24520</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2025 Nurlaili Rahmi, Kurniati, Diah Novita Sari</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>