Melola Discovery

← Melola Discovery

Journal

PENGARUH KEDEKATAN EMOSIONAL DAN KOMITMEN TERHADAP LOYALITAS NASABAH PADA BSI KCP 1 ULEE KARENG BANDA ACEH

Jihbiz: Global Journal of Islamic Banking and Finance · Vol. 5 No. 1 (2023) · pp. 63–78

DOI
10.22373/jihbiz.v5i1.17246
ISSN
2684-8554
Published
2023-01-31
Publisher
Program Studi Perbankan Syariah FEBIII UIN Ar-Raniry
Language
eng

Abstract

The Efforts of Islamic Banks to survive in a very competitive market position is to maintain customer loyalty. The study aims to analize the effect of emotional closeness and commitment on customer loyalty with a quantitative approach. The population were all customers of BSI KCP 1 Ulee Kareng Banda Aceh, from which 99 respondens were drawn using purposive sampling technique. Data was analize using multiple linear regression that showed emotional closeness and commitment have no significant effect on customer loyalty either simultaneously or partially. It is hoped that BSI can improve good recriprocal relationships with customers.

Keywords

Collaboration network of the authors

40 authors · 72 co-authorship links · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Indonesia University of Education
  • Universitas Halu Oleo
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Tatang HermanIndonesia University of Education2
Qania Agustika SiagianAffiliation unknown2
Anugrah SetiawanAffiliation unknown1
Michael Yudha PratamaAffiliation unknown1
Nurhidayah MuharayuAffiliation unknown1
Radini RadiniAffiliation unknown1
Marisa Al MarindAffiliation unknown1
Siti SundariAffiliation unknown1
Ade IrwanAffiliation unknown1
Darhim DarhimIndonesia University of Education1
Dadang JuandiIndonesia University of Education1
Fortunasari FortunasariAffiliation unknown1
Bunga Ayu WulandariAffiliation unknown1
Nunung FajaryaniAffiliation unknown1
Iswantir IswantirAffiliation unknown1
Rosmala DewiAffiliation unknown1
Rischa YullyanaAffiliation unknown1
Mellyan MellyanAffiliation unknown1
Musdawati MusdawatiAffiliation unknown1
Cut Dian FitriAffiliation unknown1
Nelli MardhiahAffiliation unknown1
Rika MuliaAffiliation unknown1
Fawwaz ArtanogaAffiliation unknown1
Asyraf MuzaffarAffiliation unknown1
Marzun . RAffiliation unknown1
Muhammad FaisalUniversitas Halu Oleo1
Mohd Roslan Mohd NorAffiliation unknown1
Asy'ari Asy'ariAffiliation unknown1
Nuraini NurainiAffiliation unknown1
Irfansyah IrfansyahAffiliation unknown1
Asih Widi WisudawatiAffiliation unknown1
AK. ProdjosantosoAffiliation unknown1
Miftahul JannahAffiliation unknown1
Fadhilah FadhilahAffiliation unknown1
Salami SalamiAffiliation unknown1
Hasnadi HasnadiAffiliation unknown1
Risandi Dwirama PutraAffiliation unknown1
Petrus Christianus MakatipuAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://jurnal.ar-raniry.ac.id/index.php/jihbiz/oai, first harvested 7 Nov 2026, last seen 7 Nov 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en">PENGARUH KEDEKATAN EMOSIONAL DAN KOMITMEN TERHADAP LOYALITAS NASABAH PADA BSI KCP 1 ULEE KARENG BANDA ACEH</dc:title>
	<dc:creator xml:lang="en">Khairunnisa, Khairunnisa</dc:creator>
	<dc:creator xml:lang="en">Inayatillah, Inayatillah</dc:creator>
	<dc:subject xml:lang="en">Emotional Closeness</dc:subject>
	<dc:subject xml:lang="en">Commitment</dc:subject>
	<dc:subject xml:lang="en">Customer Loyalty</dc:subject>
	<dc:description xml:lang="en">The Efforts of Islamic Banks to survive in a very competitive market position is to maintain customer loyalty. The study aims to analize the effect of emotional closeness and commitment on customer loyalty with a quantitative approach. The population were all customers of BSI KCP 1 Ulee Kareng Banda Aceh, from which 99 respondens were drawn using purposive sampling technique. Data was analize using multiple linear regression  that showed emotional closeness and commitment have no significant effect on customer loyalty either simultaneously or partially. It is hoped that BSI can improve good recriprocal relationships with customers.</dc:description>
	<dc:publisher xml:lang="en">Program Studi Perbankan Syariah FEBIII UIN Ar-Raniry</dc:publisher>
	<dc:date>2023-01-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://jurnal.ar-raniry.ac.id/index.php/jihbiz/article/view/17246</dc:identifier>
	<dc:identifier>10.22373/jihbiz.v5i1.17246</dc:identifier>
	<dc:source xml:lang="en">Jihbiz: Global Journal of Islamic Banking and Finance; Vol. 5 No. 1 (2023); 63-78</dc:source>
	<dc:source>2684-8554</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://jurnal.ar-raniry.ac.id/index.php/jihbiz/article/view/17246/7837</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2023 Khairunnisa Khairunnisa, Inayatillah Inayatillah</dc:rights>
</oai_dc:dc>