Academic Service Quality as the Leading Contributor to Student Satisfactionin Indonesian Islamic Universities

Dermawan, Oki; Efferi, Adri; Saifuddin, Saifuddin; Musfah, Jejen; Maftuhah, Maftuhah; Yusuf, Trisna Kusuma

doi:10.26811/peuradeun.v14i3.2655

Open access Journal

Academic Service Quality as the Leading Contributor to Student Satisfactionin Indonesian Islamic Universities

Jurnal Ilmiah Peuradeun · Vol. 14 No. 3 (2026) · pp. 1609–1630

DOI: 10.26811/peuradeun.v14i3.2655
ISSN: 2443-2067, 2338-8617
Published: 2026-09-29
Publisher: SCAD Independent
Language: eng
License: creativecommons.org/licenses/by-sa/4.0

Abstract

Student satisfaction is a critical indicator of higher education quality, reflecting students’ evaluations of academic experiences, institutional services, and learning environments. However, empirical evidence remains limited regarding the relative contributions of distinct institutional quality dimensions within Indonesian Islamic higher education. This study examines the relative predictive contribution of academic facilities quality, academic service quality, and administrative management effectiveness to student satisfaction across six Indonesian state Islamic universities. Employing a quantitative cross-sectional survey design with convenience sampling, data were collected via a structured online questionnaire administered to 699 undergraduate students and analyzed using multiple linear regression. The findings indicate that all three dimensions significantly contribute to student satisfaction, with academic service quality demonstrating the strongest relative effect, followed by administrative management effectiveness and academic facilities quality. These results suggest that student satisfaction is shaped by interconnected academic, administrative, and learning-environment experiences rather than an isolated institutional factor. Consequently, this study offers comparative empirical insights into institutional quality dynamics in Indonesian Islamic higher education and provides practical implications for designing integrated university quality enhancement strategies.

Keywords

Collaboration network of the authors

11 authors · 24 co-authorship links · 15 across different organisations

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Universitas Islam Negeri Raden Intan Lampung
Syarif Hidayatullah State Islamic University Jakarta
Universitas Islam Negeri Siber Syekh Nurjati Cirebon
National Formosa University
Universitas Nurul Jadid
University of Malaya
Affiliation unknown

Different organisations
Same organisation
Affiliation unknown
Thicker line = more joint articles · bigger circle = more articles

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Co-author	Organisation	Joint articles
Hasan Baharun	Universitas Nurul Jadid	1
Sita Ratnaningsih	Syarif Hidayatullah State Islamic University Jakarta	1
Fachri Aldin	National Formosa University	1
Imah Salamah	Universitas Islam Negeri Raden Intan Lampung	1
Shuaibu Umar Gokaru	University of Malaya	1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.scadindependent.org/index.php/jipeuradeun/oai, first harvested 7 Nov 2026, last seen 8 Nov 2026.

Original metadata (oai_dc)

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	<dc:title xml:lang="en">Academic Service Quality as the Leading Contributor to Student Satisfactionin Indonesian Islamic Universities</dc:title>
	<dc:creator xml:lang="en">Dermawan, Oki</dc:creator>
	<dc:creator xml:lang="en">Efferi, Adri</dc:creator>
	<dc:creator xml:lang="en">Saifuddin, Saifuddin</dc:creator>
	<dc:creator xml:lang="en">Musfah, Jejen </dc:creator>
	<dc:creator xml:lang="en">Maftuhah, Maftuhah</dc:creator>
	<dc:creator xml:lang="en">Yusuf, Trisna Kusuma </dc:creator>
	<dc:subject xml:lang="en">Student Satisfaction</dc:subject>
	<dc:subject xml:lang="en">Academic Service Quality</dc:subject>
	<dc:subject xml:lang="en">Administrative Management</dc:subject>
	<dc:subject xml:lang="en">Academic Facilities</dc:subject>
	<dc:subject xml:lang="en">Islamic Higher Education</dc:subject>
	<dc:subject xml:lang="en">Art and Humanities (miscellaneous)</dc:subject>
	<dc:subject xml:lang="en">Education</dc:subject>
	<dc:subject xml:lang="en">Educational Management</dc:subject>
	<dc:description xml:lang="en">Student satisfaction is a critical indicator of higher education quality, reflecting students’ evaluations of academic experiences, institutional services, and learning environments. However, empirical evidence remains limited regarding the relative contributions of distinct institutional quality dimensions within Indonesian Islamic higher education. This study examines the relative predictive contribution of academic facilities quality, academic service quality, and administrative management effectiveness to student satisfaction across six Indonesian state Islamic universities. Employing a quantitative cross-sectional survey design with convenience sampling, data were collected via a structured online questionnaire administered to 699 undergraduate students and analyzed using multiple linear regression. The findings indicate that all three dimensions significantly contribute to student satisfaction, with academic service quality demonstrating the strongest relative effect, followed by administrative management effectiveness and academic facilities quality. These results suggest that student satisfaction is shaped by interconnected academic, administrative, and learning-environment experiences rather than an isolated institutional factor. Consequently, this study offers comparative empirical insights into institutional quality dynamics in Indonesian Islamic higher education and provides practical implications for designing integrated university quality enhancement strategies.</dc:description>
	<dc:publisher xml:lang="en">SCAD Independent</dc:publisher>
	<dc:date>2026-09-29</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:identifier>https://journal.scadindependent.org/index.php/jipeuradeun/article/view/2655</dc:identifier>
	<dc:identifier>10.26811/peuradeun.v14i3.2655</dc:identifier>
	<dc:source xml:lang="en">Jurnal Ilmiah Peuradeun; Vol. 14 No. 3 (2026): Jurnal Ilmiah Peuradeun; 1609-1630</dc:source>
	<dc:source>2443-2067</dc:source>
	<dc:source>2338-8617</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.scadindependent.org/index.php/jipeuradeun/article/view/2655/1288</dc:relation>
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	<dc:rights xml:lang="en">Copyright (c) 2026 Oki Dermawan, Adri Efferi, Saifuddin Saifuddin, Jejen  Musfah, Maftuhah Maftuhah, Trisna Kusuma  Yusuf (Author)</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
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