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Peningkatan Kualitas Pelayanan Surat Izin Mengemudi Pada Kantor Satlantas Polres Kota Kendari

REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional · Vol. 7 No. 3 (2021) · pp. 26–34

DOI
10.33772/rzp.v7i3.22648
ISSN
2460-058X
Published
2021-10-04
Publisher
Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

The purpose of this study is to determine the quality of service in the management of SIM C and what factors affect the quality of service at the Kendari City Police Traffic Unit. The sources of this research, the study determined 6 (six) informants consisting of Deputy Chief of Police, Operations Section, Resources Section, General Section, and 2 (two) Service Users. The research method used is descriptive with a qualitative approach. Data collection techniques used in the form of interviews, observation and documentation. The results showed that the service quality of employees at the Kendari City Satlantas Police Office in carrying out SIM management services as a whole had been implemented well. The stages of service are not too complicated, so that people can take care of their SIM quickly and easily. However, there are still some things that need to be addressed, such as increasing the competence of SIM management officers and facilities that support service quality. While the factors that affect the quality of service at the Sarlantas Polres Kendari City, such as internal factors which include the motivation and work ethic of service officers that have been implemented properly, this is realized by friendly service and the community is treated well. While external factors, there are several problems, namely the number of officers who are still lacking, causing a lack of efficiency in services and facilities such as hardware that is prone to errors, this of course has a huge impact on the quality of services provided.

Keywords

Collaboration network of the authors

40 authors · 93 co-authorship links · 3 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Hasanuddin University
  • Universitas Jambi
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Dian Arisandy Eka Putra SembiringAffiliation unknown8
Adrian TawaiUniversitas Halu Oleo7
Robi HendraAffiliation unknown7
Toto SubrotoAffiliation unknown5
Hansein Arif WijayaAffiliation unknown4
La Ode Muhammad ElwanUniversitas Halu Oleo3
La Ode AslimUniversitas Halu Oleo3
Erni QomariyahAffiliation unknown3
Muhammad FauzanUniversitas Jambi3
Umi BarorohAffiliation unknown3
Shinta KusumawardaniAffiliation unknown3
Sartono SartonoUniversitas Halu Oleo2
Nur Fitriani Usdyana AtthamidAffiliation unknown2
Sri IndriatiAffiliation unknown2
Masvil TomiAffiliation unknown2
Lely MardiyantiAffiliation unknown2
Ali SadikinAffiliation unknown2
Hamka HamkaAffiliation unknown2
Syamsul AlamUniversitas Halu Oleo2
Gunawan GunawanUniversitas Halu Oleo2
Isnawaty IsnawatyAffiliation unknown1
Rahmat RamadhanUniversitas Halu Oleo1
la ode Maksar MuhurunaAffiliation unknown1
Ambo AkoHasanuddin University1
Ayi Nur FauziahUniversitas Halu Oleo1
Muhammad AmirUniversitas Halu Oleo1
Saidin SaidinUniversitas Halu Oleo1
Sahiruddin SahiruddinHasanuddin University1
Djoni Prawira RahardjaAffiliation unknown1
Abdul Latif TolengAffiliation unknown1
Rika HaryaniAffiliation unknown1
mawardi A. Asja ZulkarnaimAffiliation unknown1
Taufik TaufikUniversitas Halu Oleo1
Eka SuaibUniversitas Halu Oleo1
Amrullah AmrullahAffiliation unknown1
La IbaAffiliation unknown1
Fitri KhairunnisaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/rezpublica/oai, first harvested 31 Oct 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Peningkatan Kualitas Pelayanan Surat Izin Mengemudi Pada Kantor Satlantas Polres Kota Kendari</dc:title>
	<dc:creator>Firnanda, Amand</dc:creator>
	<dc:creator>Yusuf, Muhammad</dc:creator>
	<dc:creator>Manguntara, La</dc:creator>
	<dc:subject xml:lang="en-US">Public Administration</dc:subject>
	<dc:subject xml:lang="en-US">Service Quality; Public Service; Driver's License</dc:subject>
	<dc:description xml:lang="en-US">The purpose of this study is to determine the quality of service in the management of SIM C and what factors affect the quality of service at the Kendari City Police Traffic Unit. The sources of this research, the study determined 6 (six) informants consisting of Deputy Chief of Police, Operations Section, Resources Section , General Section, and 2 (two) Service Users. The research method used is descriptive with a qualitative approach. Data collection techniques used in the form of interviews, observation and documentation. The results showed that the service quality of employees at the Kendari City Satlantas Police Office in carrying out SIM management services as a whole had been implemented well. The stages of service are not too complicated, so that people can take care of their SIM quickly and easily. However, there are still some things that need to be addressed, such as increasing the competence of SIM management officers and facilities that support service quality. While the factors that affect the quality of service at the Sarlantas Polres Kendari City, such as internal factors which include the motivation and work ethic of service officers that have been implemented properly, this is realized by friendly service and the community is treated well. While external factors, there are several problems, namely the number of officers who are still lacking, causing a lack of efficiency in services and facilities such as hardware that is prone to errors, this of course has a huge impact on the quality of services provided.</dc:description>
	<dc:publisher xml:lang="en-US">Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2021-10-04</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">qualitative method</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/rezpublica/article/view/22648</dc:identifier>
	<dc:identifier>10.33772/rzp.v7i3.22648</dc:identifier>
	<dc:source xml:lang="en-US">REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan &amp; Hubungan Internasional; Vol 7, No 3 (2021): September - November; 26-34</dc:source>
	<dc:source>2460-058X</dc:source>
	<dc:source>10.33772/rzp.v7i3</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/rezpublica/article/view/22648/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2021 Amand Firnanda, Muhammad Yusuf, La Manguntara</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>