Melola Discovery

← Melola Discovery

Open access Journal

Efektivitas Jogja Smart Service dalam Pelayanan Kependudukan ditengah Pandemi Covid-19

GOVERNMENT : Jurnal Ilmu Pemerintahan · Vol. 14 No. 2 (2021) · pp. 66–77

DOI
10.31947/jgov.v14i2.13899
ISSN
1979-5645, 1979-5645
Published
2021-07-06
Publisher
Departemen Ilmu Pemerintahan Fisip Unhas
Language
en
License
creativecommons.org/licenses/by/4.0

Abstract

In the midst of the Covid-19 pandemic, the Yogyakarta City Population and Civil Registration Service implements social distancing or reduces face to face in population administration services. People only need to access the Jogja Smart Service application to take care of population administration. Jogja Smart Service is one of the implementations of e-government in the administration of Yogyakarta City government. The purpose of this research is to determine whether or not the Jogja Smart Service (JSS) application is effective in the population services of the people of Yogyakarta City amid the Covid-19 pandemic. This research uses descriptive qualitative method. Data collection techniques were carried out by means of interviews and literature studies. The data analysis used is descriptive analysis, namely describing and analyzing more deeply related to the findings of research using existing theoretical foundations. To determine whether or not Jogja Smart Service is effective in population services in the midst of the Covid-19 pandemic, this study uses five indicators, namely tangiable, reliability, responsiveness, assurance and empathy. The results of this study indicate that the Jogja Smart Service application has succeeded in serving the population administration of the people of Yogyakarta City in the midst of the Covid-19 pandemic effectively and efficiently even though in its implementation there are still obstacles.

Keywords

Collaboration network of the authors

12 authors · 22 co-authorship links · 4 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Muhammadiyah University of Yogyakarta
  • Universitas Halu Oleo
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
SakirMuhammadiyah University of Yogyakarta3
Ika Aurelia NatasyaMuhammadiyah University of Yogyakarta2
Muhammad Syukri SadimantaraUniversitas Halu Oleo1
Kobajashi Togo IsamuUniversitas Halu Oleo1
Suwarjoyowirayatno SuwarjoyowirayatnoUniversitas Halu Oleo1
Laode Jumadil NangiUniversitas Halu Oleo1
Tiara Fadilla Sari DilaMuhammadiyah University of Yogyakarta1
Ronald Zainul Muttaqin Ronald Zainul MuttaqinMuhammadiyah University of Yogyakarta1
Nur Dewi SafitriMuhammadiyah University of Yogyakarta1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/government/oai, first harvested 5 Nov 2026, last seen 8 Nov 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en">Efektivitas Jogja Smart Service dalam Pelayanan Kependudukan ditengah Pandemi Covid-19</dc:title>
	<dc:creator xml:lang="en">Rochmah, Faizatur</dc:creator>
	<dc:creator xml:lang="en">Sakir, Sakir</dc:creator>
	<dc:creator xml:lang="en">Abhipraya, Fairuz Arta</dc:creator>
	<dc:subject xml:lang="en">Effectiveness, Jogja Smart Sevice, Population Services, Pandemic, Covid-19</dc:subject>
	<dc:description xml:lang="en">In the midst of the Covid-19 pandemic, the Yogyakarta City Population and Civil Registration Service implements social distancing or reduces face to face in population administration services. People only need to access the Jogja Smart Service application to take care of population administration. Jogja Smart Service is one of the implementations of e-government in the administration of Yogyakarta City government. The purpose of this research is to determine whether or not the Jogja Smart Service (JSS) application is effective in the population services of the people of Yogyakarta City amid the Covid-19 pandemic. This research uses descriptive qualitative method. Data collection techniques were carried out by means of interviews and literature studies. The data analysis used is descriptive analysis, namely describing and analyzing more deeply related to the findings of research using existing theoretical foundations. To determine whether or not Jogja Smart Service is effective in population services in the midst of the Covid-19 pandemic, this study uses five indicators, namely tangiable, reliability, responsiveness, assurance and empathy. The results of this study indicate that the Jogja Smart Service application has succeeded in serving the population administration of the people of Yogyakarta City in the midst of the Covid-19 pandemic effectively and efficiently even though in its implementation there are still obstacles.</dc:description>
	<dc:publisher xml:lang="en">Departemen Ilmu Pemerintahan Fisip Unhas</dc:publisher>
	<dc:date>2021-07-06</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unhas.ac.id/index.php/government/article/view/13899</dc:identifier>
	<dc:identifier>10.31947/jgov.v14i2.13899</dc:identifier>
	<dc:source xml:lang="en">GOVERNMENT : Jurnal Ilmu Pemerintahan; Vol. 14 No. 2 (2021); 66-77</dc:source>
	<dc:source>1979-5645</dc:source>
	<dc:source>1979-5645</dc:source>
	<dc:source>10.31947/jgov.v14i2</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.unhas.ac.id/index.php/government/article/view/13899/6979</dc:relation>
	<dc:rights xml:lang="en">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>