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Determinants of Students Academic Satisfaction of Semarang State University Postgraduate Program

Educational Management · Vol. 8 No. 2 (2019) · pp. 131–140

ISSN
2502-454X, 2252-7001
Published
2019-07-15
Publisher
Educational Management
Language
eng

Abstract

Academic service is a service directly related to students, in which college shall, in this case UNNES Postgraduate Program, in providing services attempt to understand and meet students needs, and eventually leads to students perception. A quality academic service will satisfy students. This research aims at (1) describing and analyzing academic satisfaction and service quality (2) analyzing the contribution of service quality to students academic satisfaction (3) determining most dominant contribution to students academic satisfaction at Postgraduate Program, UNNES.This quantitative descriptive research employs multiple regression and correlation analyses. Primary data in relation to academic satisfaction and service quality variables as well as all of their dimensions are used in this research.The research results show that: (1) the academic satisfaction and service quality perceived and received by students of Postgraduate Semarang State University are good. Descriptively, the result of academic satisfaction of communication dimension is the highest, while tangible is the highest dimension of service quality; (2) the contribution of service quality to students academic satisfaction is 50.5%. The result is marked positive, which means that better service quality will improve students academic satisfaction of UNNES Postgraduate Program; and (3) the contribution of service quality of tangible dimension to students academic satisfaction is most dominant at UNNES Postgraduate program.Educational staffs, lecturers and chairman of UNNES Postgraduate Program are suggested to improve services in responsiveness dimension and how to respond to students in providing them services, since it is the lowest dimension with lower than point three or below the average. The service quality of tangible dimension should be continuously maintained since it makes the most dominant contribution to determining students academic satisfaction.

Collaboration network of the authors

40 authors · 114 co-authorship links · showing the 40 most connected

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  • Institut Teknologi Sepuluh Nopember
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
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Co-authorOrganisationJoint articles
Nina OktarinaAffiliation unknown5
Tri SuminarAffiliation unknown4
Tri Joko RaharjoAffiliation unknown4
Ketut SudarmaAffiliation unknown4
Wijang SakitriAffiliation unknown3
Masrukhi MasrukhiAffiliation unknown3
Haryono HaryonoAffiliation unknown3
Heri YantoAffiliation unknown3
Dorojatun PrihandonoAffiliation unknown3
Agus WahyudinAffiliation unknown3
P. Eko PrasetyoAffiliation unknown3
Kardoyo KardoyoAffiliation unknown3
Andryan SetyadharmaAffiliation unknown3
Muhammad KhafidAffiliation unknown2
Suyatno SuyatnoAffiliation unknown2
I Made SudanaAffiliation unknown2
Titi PrihatinAffiliation unknown2
Amin YusufAffiliation unknown2
Samsudi SamsudiAffiliation unknown2
Beni HabibiAffiliation unknown2
Soesanto SoesantoAffiliation unknown2
Widiyanto WidiyantoAffiliation unknown2
Amin PujiatiAffiliation unknown2
Fahrur RoziInstitut Teknologi Sepuluh Nopember2
Sucihatiningsih Dian Wisika PrajantiAffiliation unknown2
Eko HandoyoAffiliation unknown2
Siti RahmawatiAffiliation unknown1
Bambang SubaliAffiliation unknown1
Harianingsih HarianingsihAffiliation unknown1
Kiki ZuliasantiAffiliation unknown1
Renita SariAffiliation unknown1
Naelatun Ni'mahAffiliation unknown1
Ratih RahmawatiAffiliation unknown1
Nur Amilatus SaadahAffiliation unknown1
Abdul KodirAffiliation unknown1
Achmad Rifky HidayatAffiliation unknown1
Iqlima FauziaAffiliation unknown1
Dyah Maya NiahayahAffiliation unknown1
Sunaryo SunaryoAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/sju/index.php/eduman/oai, first harvested 5 Nov 2026, last seen 5 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Determinants of Students Academic Satisfaction of Semarang State University Postgraduate Program</dc:title>
	<dc:creator>Rusdarti, Rusdarti</dc:creator>
	<dc:description xml:lang="en-US">Academic service is a service directly related to students, in which college shall, in this case UNNES Postgraduate Program, in providing services attempt to understand and meet students needs, and eventually leads to students perception. A quality academic service will satisfy students. This research aims at (1) describing and analyzing academic satisfaction and service quality (2) analyzing the contribution of service quality to students academic satisfaction (3) determining most dominant contribution to students academic satisfaction at Postgraduate Program, UNNES.This quantitative descriptive research employs multiple regression and correlation analyses. Primary data in relation to academic satisfaction and service quality variables as well as all of their dimensions are used in this research.The research results show that: (1) the academic satisfaction and service quality perceived and received by students of Postgraduate Semarang State University are good. Descriptively, the result of academic satisfaction of communication dimension is the highest, while tangible is the highest dimension of service quality; (2) the contribution of service quality to students academic satisfaction is 50.5%. The result is marked positive, which means that better service quality will improve students academic satisfaction of UNNES Postgraduate Program; and (3) the contribution of service quality of tangible dimension to students academic satisfaction is most dominant at UNNES Postgraduate program.Educational staffs, lecturers and chairman of UNNES Postgraduate Program are suggested to improve services in responsiveness dimension and how to respond to students in providing them services, since it is the lowest dimension with lower than point three or below the average. The service quality of tangible dimension should be continuously maintained since it makes the most dominant contribution to determining students academic satisfaction.</dc:description>
	<dc:publisher xml:lang="en-US">Educational Management</dc:publisher>
	<dc:date>2019-07-15</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/sju/eduman/article/view/31567</dc:identifier>
	<dc:source xml:lang="en-US">Educational Management; Vol 8 No 2 (2019): December 2019; 131-140</dc:source>
	<dc:source>2502-454X</dc:source>
	<dc:source>2252-7001</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/sju/eduman/article/view/31567/13667</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2019 Educational Management</dc:rights>
</oai_dc:dc>