Open access Journal
The Development of a Partnership Satisfaction Survey Using User-Centered Design and System Usability Scale
Journal of Advances in Information Systems and Technology · Vol. 7 No. 2 (2026) · pp. 267–279
- ISSN
- 2715-999X, 2714-9714
- Published
- 2026-03-21
- Publisher
- Universitas Negeri Semarang
- Language
- eng
Abstract
Strategic partnerships between universities and external stakeholders such as industries, government agencies, and academic institutions are essential for enhancing research innovation, graduate employability, and institutional competitiveness. However, the effectiveness of these collaborations is often hindered by the absence of systematic tools for evaluating partner satisfaction. This study aims to develop a web-based partner satisfaction management system using the User-Centered Design (UCD) approach to ensure alignment with user needs and to evaluate its usability using the System Usability Scale (SUS). The UCD methodology was applied through iterative stages involving need identification, context analysis, user requirement specification, prototype development, and usability evaluation. The SUS instrument was employed to quantitatively assess usability, including learnability, efficiency, and user satisfaction. The results indicate that the system achieved an average SUS score of 95.32, categorized as excellent usability, demonstrating that the platform is highly intuitive, efficient, and supportive of stakeholder engagement. Expert feedback confirmed the system’s effectiveness in facilitating satisfaction monitoring, enabling institutions to make data-driven decisions for continuous improvement in collaboration strategies. These findings highlight the significance of UCD in developing user-centric systems within higher education management and confirm the feasibility of web-based solutions for partnership optimization. Moreover, this research supports SDGs 17 (Partnerships for the Goals) by promoting effective institutional collaboration through digital innovation, contributing to sustainable educational and societal advancement.
Keywords
Collaboration network of the authors
40 authors · 169 co-authorship links · 11 across different organisations · showing the 40 most connected
Hover or tap a name to highlight its co-authors. Double-click to open the author's page.
- State University of Semarang
- University of Brawijaya
- University of Edinburgh
- Diponegoro University
- Affiliation unknown
- Different organisations
- Same organisation
- Affiliation unknown
- Thicker line = more joint articles · bigger circle = more articles
Show as table
| Co-author | Organisation | Joint articles |
|---|---|---|
| Wiwi Isnaeni | State University of Semarang | 9 |
| Abdul Jabbar | University of Brawijaya | 7 |
| Endah Peniati | State University of Semarang | 7 |
| Margareta Rahayuningsih | Affiliation unknown | 7 |
| Ellianawati Ellianawati | State University of Semarang | 7 |
| Wulan Christijanti | Affiliation unknown | 6 |
| Lisdiana Lisdiana | Affiliation unknown | 6 |
| Agung Tri Prasetya | State University of Semarang | 5 |
| Dwi Rahmawati | Affiliation unknown | 5 |
| Habil Sultan | Affiliation unknown | 5 |
| Siti Alimah | State University of Semarang | 5 |
| Retno Sri Iswari | State University of Semarang | 5 |
| Novi Ratna Dewi | State University of Semarang | 4 |
| Dyah Rini Indriyanti | Affiliation unknown | 4 |
| Fathia Lutfiananda | University of Edinburgh | 3 |
| Rifa’ Atunnisa | State University of Semarang | 3 |
| Andhina Putri Heriyanti | Diponegoro University | 3 |
| Wahyu Hardyanto | Affiliation unknown | 3 |
| Decky Avrilianda | State University of Semarang | 3 |
| Teguh Darsono | Affiliation unknown | 3 |
| Sulhadi Sulhadi | Affiliation unknown | 3 |
| F. Widhi Mahatmanti | Affiliation unknown | 3 |
| Arif Widiyatmoko | State University of Semarang | 3 |
| Krispinus Kedati Pukan | State University of Semarang | 3 |
| Kasmui Kasmui | State University of Semarang | 3 |
| Saiful Ridlo | State University of Semarang | 3 |
| Sri Ngabekti | State University of Semarang | 3 |
| Sigit Saptono | State University of Semarang | 3 |
| Nur Rahayu Utami | Affiliation unknown | 3 |
| Abdul Jabbar | State University of Semarang | 2 |
| Harianingsih Harianingsih | Affiliation unknown | 2 |
| Isa Akhlis | State University of Semarang | 2 |
Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.