Melola Discovery

← Melola Discovery

Open access Jurnal

ANALISIS SISTEM ANTRIAN PADA LOKET PENGURUSAN KARTU TANDA PENDUDUK (KTP) DI KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN MUNA BARAT

Jurnal Manajemen dan Kewirausahaan · Vol. 14 No. 1 (2022)

DOI
10.55598/jmk.v14i1.26994
ISSN
2685-5151, 2085-0085
Published
2022-08-05
Publisher
Jurusan Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by-sa/4.0

Abstract

This study aims to queuing analysis the card registrar at the resident service office and civil adminitration in the district Muna Barat. This research uses QM For Windows 5.2 software application with Waiting Lines analysis tool. Waiting Lines is used to process the queue, either queue of people or goods. This type of research is descriptive statistics with a qualitative approach. The results of this study indicate that, the average time that customers get at the time served always exceeds the standard time of service applied is 5 minutes, which is where time at 09:00-10:00 ie 5,08 minutes. Procces service always pass the standard time of service that is 5 minutes and this happens not only at certain hours but for all working hours.

Keywords

Collaboration network of the authors

40 authors · 229 co-authorship links · 1 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Universitas Muhammadiyah Kendari
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Nursaban RommyAffiliation unknown8
Jamal HarimudinAffiliation unknown6
Juharsah JuharsahAffiliation unknown5
Sudirman ZaidAffiliation unknown5
Hastuti HastutiAffiliation unknown5
La Ode ResteleAffiliation unknown4
La Ode Asfahyadin AliddinAffiliation unknown4
Samdin SamdinAffiliation unknown4
Aidin Hudani AwasinombuAffiliation unknown4
Yusuf YusufUniversitas Muhammadiyah Kendari4
Hartini HartiniAffiliation unknown4
Hayat YusufAffiliation unknown4
Murdjani KamaluddinAffiliation unknown4
Muhammad MasriAffiliation unknown4
Nasrul NasrulUniversitas Halu Oleo4
Jufri KarimUniversitas Halu Oleo3
Djafar MeyAffiliation unknown3
Salma SalehAffiliation unknown3
Nursaban Rommy SulemanAffiliation unknown3
MUHAMMAD TAUFIKAffiliation unknown3
Sabri SabriAffiliation unknown3
Riski Amalia MadiAffiliation unknown3
Ansir AnsirAffiliation unknown3
Wahyuniati HamidAffiliation unknown3
Isalman IsalmanAffiliation unknown3
Sri Wiyati MahraniAffiliation unknown3
la Ode RustamAffiliation unknown2
Yoo Eka Yana KansilUniversitas Halu Oleo2
Eliyanti Agus MokodompitAffiliation unknown2
Safrudin SaharAffiliation unknown2
Ahmad HidayatAffiliation unknown2
Weka WidayatiAffiliation unknown2
La Ode Bahana AdamAffiliation unknown2
Moh. AminAffiliation unknown2
Nurwati NurwatiAffiliation unknown2

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/manajemen/oai, first harvested 30 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">ANALISIS SISTEM ANTRIAN PADA LOKET PENGURUSAN KARTU TANDA PENDUDUK (KTP) DI KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN MUNA BARAT</dc:title>
	<dc:creator>Fitriani, Fitriani</dc:creator>
	<dc:creator>Hatani, La</dc:creator>
	<dc:creator>Sinarwaty, Sinarwaty</dc:creator>
	<dc:creator>Sukotjo, Endro</dc:creator>
	<dc:creator>Hakim, Adnan</dc:creator>
	<dc:subject xml:lang="en-US">Manajemen Produksi; Production Management</dc:subject>
	<dc:subject xml:lang="en-US">Queue system; service optimization</dc:subject>
	<dc:subject xml:lang="en-US"></dc:subject>
	<dc:description xml:lang="en-US">This study aims to queuing analysis the card registrar at the resident service office and civil adminitration in the district Muna Barat.  This research uses QM For Windows 5.2 software application with Waiting Lines analysis tool. Waiting Lines is used to process the queue, either queue of people or goods. This type of research is descriptive statistics with a qualitative approach.  The results of this study indicate that, the average time that customers get at the time served always exceeds the standard time of service applied is 5 minutes, which is where time at 09:00-10:00 ie 5,08 minutes. Procces service always pass the standard time of service that is 5 minutes and this happens not only at certain hours but for all working hours.</dc:description>
	<dc:publisher xml:lang="en-US">Jurusan  Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2022-08-05</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US"></dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/manajemen/article/view/26994</dc:identifier>
	<dc:identifier>10.55598/jmk.v14i1.26994</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Manajemen dan Kewirausahaan; Vol 14, No 1 (2022): Edisi Januari; 338</dc:source>
	<dc:source>2685-5151</dc:source>
	<dc:source>2085-0085</dc:source>
	<dc:source>10.55598/jmk.v14i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/manajemen/article/view/26994/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Jurnal Manajemen dan Kewirausahaan</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>