PENGARUH KUALITAS LAYANAN, KEPERCAYAAN DAN CITRA PUSKESMAS TERHADAP LOYALITAS PASIEN MELALUI KEPUASAN (STUDI PADA PUSKESMAS WAETUNO KEC. WANGI-WANGI KAB. WAKATOBI)

Aswin Mukka Ipo, Muhammad; Kamaluddin, Murdjani; Sukotjo, Endro; Zaid, Sudirman; Rommy, Nursaban; Sinarwaty, Sinarwaty

doi:10.33772/jumbo.v5i2.19780

Jurnal

PENGARUH KUALITAS LAYANAN, KEPERCAYAAN DAN CITRA PUSKESMAS TERHADAP LOYALITAS PASIEN MELALUI KEPUASAN (STUDI PADA PUSKESMAS WAETUNO KEC. WANGI-WANGI KAB. WAKATOBI)

Jurnal Manajemen, Bisnis dan Organisasi (JUMBO) · Vol. 5 No. 2 (2021) · pp. 74–89

DOI: 10.33772/jumbo.v5i2.19780
ISSN: 2502-4175
Published: 2021-12-13
Publisher: Pascasarjana Universitas Halu Oleo
Language: eng

Abstract

AbstractThe purpose of this study is to examine and explain the effect of service quality, trust and image on patient loyalty through satisfaction either partially or through mediation at the Waetuno Health Center, Kec. Regency Wangi-Wangi. Wakatobi. This research approach is a survey with an explanatory research design. Data collection was carried out cross-sectionally by using an instrument in the form of a questionnaire. Sampling used the accidental technique so that the number of respondents was 42. The analytical equipment used to test the hypothesis was Partial Least Square (PLS). The results showed that service quality had a positive and significant effect on goals, trust had a positive and significant effect on goals, image had a positive and significant effect on the effect, satisfaction had a positive and significant effect on loyalty, service quality had a positive and significant impact on loyalty, and trust had a significant impact on loyalty. positive and significant effect on loyalty, image has a positive and significant effect on loyalty, service quality has a positive and significant effect on loyalty and trust has a positive and significant effect on loyalty through, and image has a positive and significant effect on loyalty through satisfaction.

Collaboration network of the authors

40 authors · 278 co-authorship links · 1 across different organisations · showing the 40 most connected

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Universitas Halu Oleo
Universitas Muhammadiyah Kendari
Affiliation unknown

Different organisations
Same organisation
Affiliation unknown
Thicker line = more joint articles · bigger circle = more articles

Show as table

Co-author	Organisation	Joint articles
Juharsah Juharsah	Affiliation unknown	8
Hartini Hartini	Affiliation unknown	7
Hayat Yusuf	Affiliation unknown	7
Salma Saleh	Affiliation unknown	5
Aidin Hudani Awasinombu	Affiliation unknown	5
Riski Amalia Madi	Affiliation unknown	5
Alida Palilati	Affiliation unknown	5
La Hatani	Affiliation unknown	5
Muhammad Masri	Affiliation unknown	4
Nofal Nur	Affiliation unknown	4
Hastuti Hastuti	Affiliation unknown	3
Yusuf Yusuf	Universitas Muhammadiyah Kendari	3
Ansir Ansir	Affiliation unknown	3
Patwayati Patwayati	Affiliation unknown	3
Nasrul Nasrul	Universitas Halu Oleo	3
Nurwati Nurwati	Affiliation unknown	3
Nurul Ittaqullah	Affiliation unknown	3
Isalman Isalman	Affiliation unknown	3
Samdin Samdin	Affiliation unknown	3
Noval Nur	Affiliation unknown	3
Asrip Putera	Affiliation unknown	2
Yusuf Montundu	Affiliation unknown	2
La Ode Bahana Adam	Affiliation unknown	2
Laode Asfahyadin Aliddin	Affiliation unknown	2
Wahyuniati Hamid	Affiliation unknown	2
Sinarwati Sinarwati	Affiliation unknown	2
Sri Wiyati Mahrani	Affiliation unknown	2
Hasanuddin Bua	Affiliation unknown	2
Dedy Takdir Syaifuddin	Affiliation unknown	2
La Ode Asfahyadin Aliddin	Affiliation unknown	2
Surni .	Affiliation unknown	1
Azhar Bafadal	Universitas Halu Oleo	1
Putu Arimbawa	Affiliation unknown	1
Surni Surni	Affiliation unknown	1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/JUMBO/oai, first harvested 31 Okt 2026, last seen 31 Okt 2026.

Original metadata (oai_dc)

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	<dc:title xml:lang="en-US">PENGARUH KUALITAS LAYANAN, KEPERCAYAAN DAN CITRA PUSKESMAS TERHADAP LOYALITAS PASIEN MELALUI KEPUASAN  (STUDI PADA PUSKESMAS WAETUNO KEC. WANGI-WANGI KAB. WAKATOBI)</dc:title>
	<dc:creator>Aswin Mukka Ipo, Muhammad</dc:creator>
	<dc:creator>Kamaluddin, Murdjani</dc:creator>
	<dc:creator>Sukotjo, Endro</dc:creator>
	<dc:creator>Zaid, Sudirman</dc:creator>
	<dc:creator>Rommy, Nursaban</dc:creator>
	<dc:creator>Sinarwaty, Sinarwaty</dc:creator>
	<dc:subject xml:lang="en-US"></dc:subject>
	<dc:description xml:lang="en-US">AbstractThe purpose of this study is to examine and explain the effect of service quality, trust and image on patient loyalty through satisfaction either partially or through mediation at the Waetuno Health Center, Kec. Regency Wangi-Wangi. Wakatobi. This research approach is a survey with an explanatory research design. Data collection was carried out cross-sectionally by using an instrument in the form of a questionnaire. Sampling used the accidental technique so that the number of respondents was 42. The analytical equipment used to test the hypothesis was Partial Least Square (PLS). The results showed that service quality had a positive and significant effect on goals, trust had a positive and significant effect on goals, image had a positive and significant effect on the effect, satisfaction had a positive and significant effect on loyalty, service quality had a positive and significant impact on loyalty, and trust had a significant impact on loyalty. positive and significant effect on loyalty, image has a positive and significant effect on loyalty, service quality has a positive and significant effect on loyalty and trust has a positive and significant effect on loyalty through, and image has a positive and significant effect on loyalty through satisfaction.</dc:description>
	<dc:publisher xml:lang="en-US">Pascasarjana Universitas Halu Oleo</dc:publisher>
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	<dc:date>2021-12-13</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/JUMBO/article/view/19780</dc:identifier>
	<dc:identifier>10.33772/jumbo.v5i2.19780</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Manajemen, Bisnis dan Organisasi (JUMBO); Vol 5, No 2 (2021): Jurnal Jumbo Vol. 5 No.2; 74-89</dc:source>
	<dc:source>2502-4175</dc:source>
	<dc:source>10.33772/jumbo.v5i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/JUMBO/article/view/19780/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2021 Jurnal Manajemen, Bisnis dan Organisasi (JUMBO)</dc:rights>
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