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Jurnal

PENGARUH KUALITAS LAYANAN DAN CITRA DESTINASI TERHADAP LOYALITAS DESTINASI

Jurnal Manajemen, Bisnis dan Organisasi (JUMBO) · Vol. 4 No. 1 (2020) · pp. 227–238

DOI
10.33772/jumbo.v4i1.13264
ISSN
2502-4175
Published
2020-07-31
Publisher
Pascasarjana Universitas Halu Oleo
Language
eng

Abstract

Service quality is a measure of the level of service provided in accordance with the expectations and expectations of tourists when visiting bokori island as a measure of the management of tourist attractions so that tourists feel satisfied and loyal. Destination image is a tourist's perception of a destination, which is related to the good name of a destination's significant and positive image of a destination, allowing tourists to make a repeat visit. Destination loyalty is the loyalty of tourists to a tourist attraction based on significant and positive perceptions so that tourists will make a repeat visit to a tourist attraction on the island of Bokori.The population for this study were all tourists visiting Bokori Island. Taking the number of samples in this study using the theory of rescoe. In this study there are 3 variables consisting of 2 independent variables (service quality and destination image) and 1 dependent variable (Destination loyalty), so the number of sample members taken for this study is 60 respondents. Researchers took respondents based on the coincidence encountered on the island of bokori and in accordance with the criteria of tourists visiting bokori island over 18 years and Kendari city tourists visiting bokori island more than 2 times. The results of this study indicate that service quality and destination image have a significant and positive influence on destination loyalty.

Keywords

Collaboration network of the authors

40 authors · 203 co-authorship links · showing the 40 most connected

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Co-authorOrganisationJoint articles
Juharsah JuharsahAffiliation unknown4
Sinarwaty SinarwatyAffiliation unknown3
Hartini HartiniAffiliation unknown3
Endro SukotjoAffiliation unknown3
Sudirman ZaidAffiliation unknown2
Patwayati PatwayatiAffiliation unknown2
La HataniAffiliation unknown2
Triya AndayaniAffiliation unknown1
Nofal NurAffiliation unknown1
Aidin Hudani AwasinombuAffiliation unknown1
Isalman IsalmanAffiliation unknown1
Eko Putra SugialeAffiliation unknown1
Siti Nur AisyahAffiliation unknown1
Alida PalilatiAffiliation unknown1
Eliyanti MokodompitAffiliation unknown1
Nurul IttaqullahAffiliation unknown1
Hayat YusufAffiliation unknown1
Adhitya Al QadriAffiliation unknown1
Harmi HarmiAffiliation unknown1
Noval NurAffiliation unknown1
sappodin sappodinAffiliation unknown1
Rachmad Rialdy HasanAffiliation unknown1
Murdjani KamaluddinAffiliation unknown1
Muhammad Aswin Mukka IpoAffiliation unknown1
Buyung SaritaAffiliation unknown1
Salma SalehAffiliation unknown1
Pahrul PahrulAffiliation unknown1
Hasanuddin BuaAffiliation unknown1
Noval MonaliAffiliation unknown1
Anna Stasia OctaviaAffiliation unknown1
Sulan JunawarAffiliation unknown1
Samdin SamdinAffiliation unknown1
Wahyuniati HamidAffiliation unknown1
La Ode Asfahyadin AliddinAffiliation unknown1
Asniati AsniatiAffiliation unknown1
MUHAMMAD TAUFIKAffiliation unknown1
Muhammad MasriAffiliation unknown1
Ansir AnsirAffiliation unknown1
Wulandary WulandaryAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/JUMBO/oai, first harvested 31 Okt 2026, last seen 31 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">PENGARUH KUALITAS LAYANAN DAN CITRA DESTINASI  TERHADAP LOYALITAS DESTINASI</dc:title>
	<dc:creator>Rommy, Nursaban</dc:creator>
	<dc:subject xml:lang="en-US">service quality, destination image, destination loyalty</dc:subject>
	<dc:description xml:lang="en-US">Service quality is a measure of the level of service provided in accordance with the expectations and expectations of tourists when visiting bokori island as a measure of the management of tourist attractions so that tourists feel satisfied and loyal. Destination image is a tourist's perception of a destination, which is related to the good name of a destination's significant and positive image of a destination, allowing tourists to make a repeat visit. Destination loyalty is the loyalty of tourists to a tourist attraction based on significant and positive perceptions so that tourists will make a repeat visit to a tourist attraction on the island of Bokori.The population for this study were all tourists visiting Bokori Island. Taking the number of samples in this study using the theory of rescoe. In this study there are 3 variables consisting of 2 independent variables (service quality and destination image) and 1 dependent variable (Destination loyalty), so the number of sample members taken for this study is 60 respondents. Researchers took respondents based on the coincidence encountered on the island of bokori and in accordance with the criteria of tourists visiting bokori island over 18 years and Kendari city tourists visiting bokori island more than 2 times. The results of this study indicate that service quality and destination image have a significant and positive influence on destination loyalty.</dc:description>
	<dc:publisher xml:lang="en-US">Pascasarjana Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2020-07-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/JUMBO/article/view/13264</dc:identifier>
	<dc:identifier>10.33772/jumbo.v4i1.13264</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Manajemen, Bisnis dan Organisasi (JUMBO); Vol 4, No 1 (2020): Jurnal Jumbo Vol 4 No 1; 227-238</dc:source>
	<dc:source>2502-4175</dc:source>
	<dc:source>10.33772/jumbo.v4i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/JUMBO/article/view/13264/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2020 Jurnal Manajemen, Bisnis dan Organisasi (JUMBO)</dc:rights>
</oai_dc:dc>