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The Development of a Partnership Satisfaction Survey Using User-Centered Design and System Usability Scale
Journal of Advances in Information Systems and Technology · Vol. 7 No. 2 (2026) · hlm. 267–279
- ISSN
- 2715-999X, 2714-9714
- Terbit
- 2026-03-21
- Penerbit
- Universitas Negeri Semarang
- Bahasa
- eng
Abstrak
Strategic partnerships between universities and external stakeholders such as industries, government agencies, and academic institutions are essential for enhancing research innovation, graduate employability, and institutional competitiveness. However, the effectiveness of these collaborations is often hindered by the absence of systematic tools for evaluating partner satisfaction. This study aims to develop a web-based partner satisfaction management system using the User-Centered Design (UCD) approach to ensure alignment with user needs and to evaluate its usability using the System Usability Scale (SUS). The UCD methodology was applied through iterative stages involving need identification, context analysis, user requirement specification, prototype development, and usability evaluation. The SUS instrument was employed to quantitatively assess usability, including learnability, efficiency, and user satisfaction. The results indicate that the system achieved an average SUS score of 95.32, categorized as excellent usability, demonstrating that the platform is highly intuitive, efficient, and supportive of stakeholder engagement. Expert feedback confirmed the system’s effectiveness in facilitating satisfaction monitoring, enabling institutions to make data-driven decisions for continuous improvement in collaboration strategies. These findings highlight the significance of UCD in developing user-centric systems within higher education management and confirm the feasibility of web-based solutions for partnership optimization. Moreover, this research supports SDGs 17 (Partnerships for the Goals) by promoting effective institutional collaboration through digital innovation, contributing to sustainable educational and societal advancement.
Kata kunci
Jaringan kolaborasi para penulis
40 penulis · 175 tautan kepenulisan bersama · 10 lintas organisasi · menampilkan 40 yang paling banyak terhubung
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- State University of Semarang
- University of Brawijaya
- University of Edinburgh
- Diponegoro University
- Afiliasi tidak diketahui
- Organisasi berbeda
- Organisasi sama
- Afiliasi tidak diketahui
- Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
| Rekan penulis | Organisasi | Artikel bersama |
|---|---|---|
| Abdul Jabbar | University of Brawijaya | 8 |
| Wiwi Isnaeni | State University of Semarang | 8 |
| Endah Peniati | State University of Semarang | 7 |
| Margareta Rahayuningsih | Afiliasi tidak diketahui | 7 |
| Ellianawati Ellianawati | State University of Semarang | 7 |
| Wulan Christijanti | Afiliasi tidak diketahui | 6 |
| Lisdiana Lisdiana | Afiliasi tidak diketahui | 6 |
| Agung Tri Prasetya | State University of Semarang | 5 |
| Dwi Rahmawati | Afiliasi tidak diketahui | 5 |
| Habil Sultan | Afiliasi tidak diketahui | 5 |
| Siti Alimah | State University of Semarang | 5 |
| Retno Sri Iswari | State University of Semarang | 5 |
| Decky Avrilianda | State University of Semarang | 4 |
| Novi Ratna Dewi | State University of Semarang | 4 |
| Dyah Rini Indriyanti | State University of Semarang | 4 |
| Fathia Lutfiananda | University of Edinburgh | 3 |
| Rifa’ Atunnisa | State University of Semarang | 3 |
| Andhina Putri Heriyanti | Diponegoro University | 3 |
| Teguh Darsono | Afiliasi tidak diketahui | 3 |
| Sulhadi Sulhadi | Afiliasi tidak diketahui | 3 |
| Wahyu Hardyanto | Afiliasi tidak diketahui | 3 |
| Sri Haryani | Afiliasi tidak diketahui | 3 |
| R. Susanti | Afiliasi tidak diketahui | 3 |
| F. Widhi Mahatmanti | Afiliasi tidak diketahui | 3 |
| Arif Widiyatmoko | State University of Semarang | 3 |
| Krispinus Kedati Pukan | State University of Semarang | 3 |
| Kasmui Kasmui | State University of Semarang | 3 |
| Saiful Ridlo | State University of Semarang | 3 |
| Sri Ngabekti | State University of Semarang | 3 |
| Sigit Saptono | State University of Semarang | 3 |
| Nur Rahayu Utami | Afiliasi tidak diketahui | 3 |
| Harianingsih Harianingsih | Afiliasi tidak diketahui | 2 |
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