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OPTIMALISASI SISTEM ANTRIAN SERI PADA SARANA PELAYANAN SAMSAT BERDASARKAN TINGKAT ASPIRASI (STUDI KASUS DIKANTOR SAMSAT KOTA SRAGEN)

Unnes Journal of Mathematics · Vol. 9 No. 2 (2020) · pp. 12–18

DOI
10.15294/ujm.v9i2.34191
ISSN
2460-5859, 2252-6943
Published
2020-12-30
Publisher
Universitas Negeri Semarang
Language
eng

Abstract

The purpose of this study is to find out (1) the series queuing system model currently applied at the SAMSAT Office of Sragen City, (2) the effectiveness of the taxpayer service process, and (3) the optimal queuing system based on the level of aspiration so as not to harm the taxpayer and also SAMSAT. From the results of the study it was found that in SAMSAT, Sragen City followed the Single Channel Multiple Phase queue system model (tendem queue or series). Details of the queue model at the registration window and payment window are [G / G / 1]: [GD / ∞ / ∞]. This means a queue system of arrival patterns that is distributed by the General with the number of servants covering 1 officer at each of the counters. The results of the effectiveness of the queuing system in SAMSAT, Sragen City, for one day during rush hour service, namely Tuesday, August 6, 2019 with Lq = 0.2452, Ls = 0.7085, Wq = 0.7119, Ws = 1.774, W = 53.67%.

Collaboration network of the authors

40 authors · 123 co-authorship links · showing the 40 most connected

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  • State University of Semarang
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Arief AgoestantoAffiliation unknown3
Sunarmi SunarmiAffiliation unknown2
Mulyono MulyonoAffiliation unknown2
Rochmad RochmadAffiliation unknown1
Alfany Rahman YuliantoAffiliation unknown1
Nuriana Rachmani DewiAffiliation unknown1
Fitri RetnowatiAffiliation unknown1
Y L SukestiyarnoAffiliation unknown1
Nur Laesiyah FitriyantiAffiliation unknown1
Dwijanto DwijantoAffiliation unknown1
Khoirida Hardini KurnianiAffiliation unknown1
Hetty OktaviyantyAffiliation unknown1
Niken Yulia AstutiAffiliation unknown1
Anita AnggraeniAffiliation unknown1
Putriaji HendikawatiAffiliation unknown1
Laeli Sidik FebriantoAffiliation unknown1
Ardhyani Yunika DewiAffiliation unknown1
Bani Muhamad IsaAffiliation unknown1
Yustika Rakhma AprilianiAffiliation unknown1
Ari PrasetyoAffiliation unknown1
Iwan JunaediState University of Semarang1
Zanuar TriwibowoAffiliation unknown1
Sugiman SugimanAffiliation unknown1
Amidi AmidiAffiliation unknown1
Maria Metha Dwi PebriyantiAffiliation unknown1
Dhea AmaliaAffiliation unknown1
Solehuzain SolehuzainAffiliation unknown1
Isnarto IsnartoAffiliation unknown1
Ari Limay Trisno PutraAffiliation unknown1
Hardi SuyitnoAffiliation unknown1
Wdyanita Indah ProbosiwiAffiliation unknown1
Wardono WardonoAffiliation unknown1
Emiliana Elsa JerauAffiliation unknown1
Masrukan MasrukanState University of Semarang1
Muhammad Fakqih ZubaediAffiliation unknown1
Mohammad AsikinAffiliation unknown1
Jody Setya HermawanAffiliation unknown1
Suryaning Fajar SariAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/sju/index.php/ujm/oai, first harvested 6 Nov 2026, last seen 6 Nov 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">OPTIMALISASI SISTEM ANTRIAN SERI PADA SARANA PELAYANAN SAMSAT BERDASARKAN TINGKAT ASPIRASI (STUDI KASUS DIKANTOR SAMSAT KOTA SRAGEN)</dc:title>
	<dc:creator>Ardama, Johan Dwi</dc:creator>
	<dc:creator>Dwidayati, Nur Karomah</dc:creator>
	<dc:description xml:lang="en-US">The purpose of this study is to find out (1) the series queuing system model currently applied at the SAMSAT Office of Sragen City, (2) the effectiveness of the taxpayer service process, and (3) the optimal queuing system based on the level of aspiration so as not to harm the taxpayer and also SAMSAT. From the results of the study it was found that in SAMSAT, Sragen City followed the Single Channel Multiple Phase queue system model (tendem queue or series). Details of the queue model at the registration window and payment window are [G / G / 1]: [GD / ∞ / ∞]. This means a queue system of arrival patterns that is distributed by the General with the number of servants covering 1 officer at each of the counters. The results of the effectiveness of the queuing system in SAMSAT, Sragen City, for one day during rush hour service, namely Tuesday, August 6, 2019 with Lq = 0.2452, Ls = 0.7085, Wq = 0.7119, Ws = 1.774, W = 53.67% .</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2020-12-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/sju/ujm/article/view/34191</dc:identifier>
	<dc:identifier>10.15294/ujm.v9i2.34191</dc:identifier>
	<dc:source xml:lang="en-US">Unnes Journal of Mathematics; Vol 9 No 2 (2020); 12-18</dc:source>
	<dc:source>2460-5859</dc:source>
	<dc:source>2252-6943</dc:source>
	<dc:source>10.15294/ujm.v9i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/sju/ujm/article/view/34191/17890</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2020 Unnes Journal of Mathematics</dc:rights>
</oai_dc:dc>