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Development of Sugar Products From Aren (Arenga Pinnata Merr) on Customer Satisfaction Using The Method with Kano (Case Study of Home Industry in Kabangka Village Kabangka District Muna Regency

Tekper : Jurnal Teknologi dan Manajemen Industri Pertanian · Vol. 1 No. 3 (2021) · pp. 199–207

DOI
10.33772/tekper.v1i3.15223
ISSN
2721-5709
Published
2021-01-27
Publisher
Jurusan Ilmu dan Teknologi Pangan, Fakultas Pertanian,
Language
eng

Abstract

This study aims to determine the attributes that need to be improved, maintained, and repaired to suit the needs of consumers and to determine the level of satisfaction and dissatisfaction of the Nur Mizan household industry and sugar consumers in Kabangka Village, Kabangka District, Muna Regency. The data was collected by using a literature study method, questionnaire, interview, observation, and documentation. The results of the analysis of the Kano method showed that the Must-be category, namely attributes that need to be improved, including the product brand and the design of the ant sugar packaging, including a picture of sugar palm. One-Dimensional category, namely the attributes maintained that the texture of the ant sugar is not hard, the taste of the ant sugar is quite sweet, the sugar dissolves easily when brewed with water, the distinctive aroma of ant sugar is very strong, the ant sugar is yellowish-brown, a slightly bitter taste appears in the sugar, packaging for ant sugar includes information on the composition of raw materials, packaging for ant sugar includes information on net weight, packaging for ant sugar includes information on the benefits of the product and sugar for ants has a lower price than other products. Attractive category, an attribute that needs to be improved is promotional media using Instagram, Facebook, WhatsApp, Line, and Youtube. Furthermore, the level of satisfaction (better) and dissatisfaction (worse) is measured using the Kano diagram with an average better coefficient value of 0.71 and an average score of the worse coefficient of -0.4, a better average value of 0.38 - 0.88. The average score for the worse was between -0.27 - 0.64.

Keywords

Collaboration network of the authors

40 authors · 103 co-authorship links · 2 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Universitas Syiah Kuala
  • Universitas PTIQ Jakarta
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
SRI WAHYUNIAffiliation unknown11
Ansharullah AnsharullahUniversitas Halu Oleo11
La RiandaAffiliation unknown9
LA KARIMUNAUniversitas Halu Oleo8
Sarinah SarinahAffiliation unknown6
Hermanto HermantoUniversitas Halu Oleo5
Muhammad SyukriUniversitas Syiah Kuala3
Tamrin TamrinUniversitas Halu Oleo3
Nur AsyikUniversitas Halu Oleo2
Sitti HAJJAH AwaliyahAffiliation unknown2
Andi Besse PatadjaiAffiliation unknown2
Abdu Rahman BacoAffiliation unknown2
Wa Ode RatnaUniversitas Halu Oleo1
SAS MITAUniversitas Halu Oleo1
Erni PurnawatiAffiliation unknown1
Alma GebrianiAffiliation unknown1
Bayu HarisaktiAffiliation unknown1
Ade Sidratul HayatAffiliation unknown1
Erni WatiAffiliation unknown1
Ismail IsmailAffiliation unknown1
Sutantri SutantriAffiliation unknown1
Muhammad TisaktiAffiliation unknown1
Kadir KadirAffiliation unknown1
Lestina LestinaAffiliation unknown1
Yekim MuhammadAffiliation unknown1
Sukmawati AbdullahAffiliation unknown1
Desty RismayantiAffiliation unknown1
La Ode Muhammad ArifAffiliation unknown1
Noval Ivandri RenggaalaAffiliation unknown1
Dhian HerdhiansyahAffiliation unknown1
Reza RezaAffiliation unknown1
Hendri HendriUniversitas PTIQ Jakarta1
Mizan Reski ArsandiAffiliation unknown1
resa pahlepiAffiliation unknown1
setiawan adi pratamaAffiliation unknown1
Andi gamuAffiliation unknown1
Nirma SulastriAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/JMIP/oai, first harvested 30 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Development of  Sugar Products From Aren (Arenga Pinnata Merr) on Customer Satisfaction Using The Method with Kano (Case Study of Home Industry in Kabangka Village  Kabangka District Muna Regency</dc:title>
	<dc:creator>Karim, Zainul</dc:creator>
	<dc:creator>Sadimantara, Muhammad Syukri</dc:creator>
	<dc:creator>Sakir, Sakir</dc:creator>
	<dc:subject xml:lang="en-US">produk gula semut, kategori Kano, tingkat kepuasan, ketidakpuasan, metode Kano.</dc:subject>
	<dc:description xml:lang="en-US">This study aims to determine the attributes that need to be improved, maintained, and repaired to suit the needs of consumers and to determine the level of satisfaction and dissatisfaction of the Nur Mizan household industry and sugar consumers in Kabangka Village, Kabangka District, Muna Regency. The data was collected by using a literature study method, questionnaire, interview, observation, and documentation. The results of the analysis of the Kano method showed that the Must-be category, namely attributes that need to be improved, including the product brand and the design of the ant sugar packaging, including a picture of sugar palm. One-Dimensional category, namely the attributes maintained that the texture of the ant sugar is not hard, the taste of the ant sugar is quite sweet, the sugar dissolves easily when brewed with water, the distinctive aroma of ant sugar is very strong, the ant sugar is yellowish-brown, a slightly bitter taste appears in the sugar, packaging for ant sugar includes information on the composition of raw materials, packaging for ant sugar includes information on net weight, packaging for ant sugar includes information on the benefits of the product and sugar for ants has a lower price than other products. Attractive category, an attribute that needs to be improved is promotional media using Instagram, Facebook, WhatsApp, Line, and Youtube. Furthermore, the level of satisfaction (better) and dissatisfaction (worse) is measured using the Kano diagram with an average better coefficient value of 0.71 and an average score of the worse coefficient of -0.4, a better average value of 0.38 - 0.88. The average score for the worse was between -0.27 - 0.64.</dc:description>
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	<dc:date>2021-01-27</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
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	<dc:identifier>https://ojs.uho.ac.id/index.php/JMIP/article/view/15223</dc:identifier>
	<dc:identifier>10.33772/tekper.v1i3.15223</dc:identifier>
	<dc:source xml:lang="en-US">Tekper : Jurnal Teknologi dan Manajemen Industri Pertanian; Vol 1, No 3 (2020): Desember - Tekper : Jurnal Teknologi dan Manajemen Industri Pertanian; 199 - 207</dc:source>
	<dc:source>2721-5709</dc:source>
	<dc:source>10.33772/tekper.v1i3</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/JMIP/article/view/15223/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2021 Tekper : Jurnal Teknologi dan Manajemen Industri Pertanian</dc:rights>
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